Service quality improvement, Spetsstroy St. Petersburg company connects with a new solution of automation

The 1C-Vectro company completed the project of automation of operational accounting Spetsstroy St. Petersburg. Software platform of project 1C, product - "1C: Trade Management 8".

Prerequisites of the Project

In the company twelve managers work with clients. The goods turnover is considerable. Its processing happens on two warehouse platforms which are in different districts of the city. Earlier used information system did not allow to obtain information on adjustment of orders, warehouse stocks, relevant reserves of goods with required efficiency, to quickly process incomplete transactions. Long order processing and forced errors negatively affected a customer loyalty. The new automation system which would allow to increase speed was necessary and to increase customer service quality, to get rid of errors when processing client orders.

Solution

As an accounting system and automation the solution "1C: Trade Management 8" was selected. The partner in the project selects 1C-Vectro company.

Results

As a result based on the 1C: Trade Management 8 system 26 jobs are automated. All sales cycle is automated: registration of contacts with clients, assessment of the current transactions, information analysis about competitors, sales planning, financial control, goods receipt, their processing and a holiday.

The program considerably simplified work on order placement, time of processing of client orders was reduced by 30%, and holding time of clients in a warehouse - almost twice. The quantity of errors at adjustment of orders decreased, customer service quality increased.

Additional increase in efficiency of sales department was promoted by the specialized interface for managers developed by specialists of 1C-Vectro. Now at start the program displays the list of incomplete transactions at once. Managers see the list of works which need to be executed first of all. Use of the intuitive interface allowed to reduce time of training of new personnel from five to two days.

Feedback

Marketing director of Spetsstroy St. Petersburg company Igor Vasilyev: "To attract new clients and to hold available, it is necessary to improve the level of service constantly. Transition to 1C: Trade Management 8 allowed us to improve the system of customer service: we increased order processing accuracy, we service clients quicker, we react to client requests more quickly, more exact modeling of real processes and procedural procedures allowed to reduce the cost of service of the program. Now we hold testing and primary setup 11 of edition of a configuration".