LifeTelecom (Telfin)

Telfin is a Russian service company for individual solutions for corporate communications.

Telfin offers cloudy telephony for business, including virtual PBX "Telfin. Office" the Telfin.Softphone, 73 cities Russia and 38 numbers, countries of the world as well as tariffs for - Internet telephony (data for July 2021).

History

Information on the development of the service virtual AUTOMATIC TELEPHONE EXCHANGE "Telfin. Office" (including the dynamics of the connections of virtual numbers of various cities) Russia is available. here

2022: Partner network expansion by 38 %

On February 2, 2023, Telfin announced the expansion of its presence in Russia due to the active development of the partner network. In 2022, the number of partners of the provider increased by 38% compared to 2021.

The partner network "Telfin" has existed for several years. Among the provider's partners are Russian companies: integrators, equipment manufacturers, software developers, call centers, service centers, etc. In addition to legal entities, the provider also works with individual entrepreneurs, self-employed citizens and private individuals.

The Telfin reseller base is growing annually in terms of both quantitative and qualitative indicators. The increase in the number of customers who became Telfin subscribers within the framework of partnership cooperation amounted to more than 50% compared to 2021. Over the same period, the provider's revenue from the number of those customers who came on the recommendations of partners also increased by 15%.

The expansion of the partner network was made possible by a flexible approach to working with each company. The Telfin team customizes solutions for end-user requests, integrating them with corporate business applications and various instant messengers. The development of partnerships is also positively influenced by joint activities with partners in the field of training, promotion of integrations and client consultations. When connecting customers, partners communicate directly with the Telfin sales manager, receive free technical support and marketing support.

By the end of 2022, we showed steady growth in all areas of development of the Telfin partner network. In 2023, our company plans to continue introducing IP telephony services in the Russian domestic market as part of the expansion of the partner network. At the same time, our strategy remains unchanged - these are favorable conditions for cooperation for partners, a large product portfolio and expertise for the implementation of individual telecom projects of any complexity, - said Irina Koryagina, head of the Telfin partner group.

2021: How IP telephony services improve remote workers

In October 2021, Ivan Pavlov, project manager Telfin and an adherent of the hybrid form of employment, based on personal experience, told in the TAdviser article which virtual IP telephony services allow employees to work outside the office and constantly stay in touch with customers, colleagues and partners.

2016: Telfin Services

Until the end of 2016, LifeTelecom used a different logo:

In 2016, FMC services "Mobile Employees," "Business Number" appeared. The connection of virtual numbers of Central Asia, Armenia, Moldova has been launched. The mobile version of the virtual PBX "Telfin. Office" has been developed, the user interface of the product has been updated. Electronic document flow with clients is organized.

2015

Telfin began his activities with a proposal for a business audience - the Unlimited World tariff. Over time, the company opened several destinations for various categories of private customers: TeLme (profitable per-minute rates for calls using a program phone to city and mobile phones around the world) and Telphin Voice (direct Page 2 city number with forwarding schedule, voice mail and many additional features).

Revenue growth of 25%

The provider's revenue in 2015 increased by 25% compared to 2014 and amounted to 398 500 000 rubles. Sales of the virtual PBX "Telfin. Office" doubled.

At the end of the year, the leaders in the number of connections remain the numbers of Moscow and St. Petersburg - the capitals accounted for about half of the total sales of virtual city numbers. Also, the numbers of Krasnodar, Yekaterinburg and Nizhny Novgorod hold high positions in a similar indicator. On average, sales of numbers of the largest cities in the South, Urals and Volga region increased by 20% compared to 2014. According to the provider's clients, the virtual telephone number allows you to enter new sales markets, expand the network of representative offices and compete with other players with dignity.

author = Sergey Shabalkov, Head of Sales Telfin In addition to stable demand for city numbers and PBXs, we note a significant increase in sales of federal numbers. In 2015, we sold 2.5 times more rooms 8,800 compared to 2014. We associate high interest in the service with the desire of companies to increase sales, maintain their image in the market and create comfortable conditions for customers to communicate with business.

Along with the increase in sales of the flagship product of Telfin. Office, the demand structure showed a tendency of interest in additional telecom options. So, as of December 2015, the number of users who connected the integration of Telfin telephony with the client base doubled. And the number of customers who used the additional storage of telephone conversations increased by 75%.

It is worth noting that at the end of the year, every tenth PBX user connected a service with more than 15 extensions. However, in 2015, the predominant majority of Telfin's subscriber base was small businesses. Customers with a staff of up to 100 make up more than 70% of the company's service users. According to provider surveys, for 60% of subscribers, arguments in favor of the Telfin. Office cloud PBX are the ability to easily integrate the service with the client base, online configuration, simple scalability and third-party support for the solution. According to Sergei Shabalkov, this prioritization is associated with the market needs for flexible and modern solutions. Also among the popular motives are high protection against accidents in comparison with stationary equipment and the function of recording conversations and call statistics.

The company is 12 years old

On November 19, 2015, Telfin celebrated its 12th anniversary and summed up its activities.

According to the company's statement, the results of Telfin's twelfth year of operations reflected positive changes in key indicators: during 2015, there was an increase in demand for virtual PBXs. The number of Telfin. Office PBX connections in January-October 2015 doubled compared to the same period in 2014.

In 2015, Telfin subscribers spoke for an average of 17.7 million minutes per month, which is 20% longer than in 2014. In addition, the number of incoming calls received by Telfin customers over the past year was 1.5 times higher than the same period in 2014.

The summer period of 2015 did not affect the provider's performance: during the peak of vacations, there was an increased interest of companies in Moscow numbers in codes 495 and 499. Over the three summer months, Telfin of connected 30% more numbers in the capital than last year. At the same time, in June 2015, the share of regions in the total volume of Telfin payments was 60%, which suggests that the priorities of the regional and capital businesses coincide - this is optimization and cost reduction.

Maria Tyurina, CEO of Telfin, said:

"We are pleased that our position in the market has a solid foundation, which is concluded in a lot of work experience, a strong professional team, customer trust. The plans for next year, first of all, to improve the quality of service and improve the services of the Telfin. Office PBX. On behalf of the company, I thank our customers and partners for their cooperation. Keep it up!»

2014: Information Infrastructure Modernization

The company has completed a project to modernize the existing information infrastructure: a new software platform has been introduced. In addition, two servers are installed, which are designed to ensure guaranteed quality of communication and expand the company's information and technical resources.

As part of the program to improve the level of subscriber service, Telfin has increased the staff of the technical support department, as well as improved the existing ticket system for processing subscriber applications. In 2014, telecom market experts assessed the quality of the services provided and the efficiency of the company's flagship solution, awarding the virtual PBX "Telfin. Office" the title of the best cloud service for business.

2012:15% increase in the number of permanent subscribers

In 2012, Telfin's actual number of permanent subscribers increased by 15%. At the same time, the number of connections in the IP telephony network of the service provider in 2012 increased by 20% compared to 2011. The share of corporate subscribers in the total connection plan increased almost 3 times. However, if in previous years Telfin mainly provided services to companies and individual entrepreneurs from Moscow and St. Petersburg, then according to the results of the past 12 months, their share decreased to almost 60%, having decreased by almost 20% compared to the previous period in favor of corporate subscribers from the regions.

In 2012, Telfin actively developed its services. Thus, the service provider supplemented the number capacity with direct telephone numbers of Arkhangelsk, Lipetsk, Krasnodar, Volgograd, Belgorod, Bryansk, Ryazan, Ulyanovsk and Samara. Thus, the company's subscribers were able to connect the numbers of 23 cities of Russia to Telfin. In addition, since the spring of 2012, the service provider has supplemented its pool with direct telephone numbers of 23 cities of Ukraine.

Also in 2012, the company entered the local communication market in 11 regions of Russia, offering subscribers of the Arkhangelsk region, Volgograd region, Sverdlovsk region, Krasnodar Territory, Lipetsk region, Nizhny Novgorod region, Oryol region, Perm Territory, Ryazan region, Samara and Chelyabinsk regions tariff plan "Local." The cost of calls at this tariff is 50 kopecks per minute for all numbers of fixed-line operators within the region.

In 2012, the company launched two new cloud telecommunications services focused on the corporate sector. The first of them is Telfin.VoiceVPN, which is a standard solution to protect private telephone networks from eavesdropping and hacking.

The second is "Telfin. Baryshnya," with the ability to recognize and synthesize speech, is designed to improve the quality of service and service of companies, as well as increase the productivity of employees. It is worth noting that both services are focused on the mass corporate segment and are financially available for both medium and small businesses.

In addition, the service provider has increased the number of ways to pay for its services. This became possible thanks to the company's connection to the On-Line Partner Federal Payment Service. Now Telfin customers can replenish their subscriber accounts in more than 40,000 branches of the Russian Post, as well as in the payment terminals RegPlat, Amigo, Quickpay, SkySend and Orange, located in several dozen cities of the Central, Southern and Ural federal districts of Russia.

At the end of 2012, Telfin opened official representative offices in Moscow and Yekaterinburg. In early 2013, the company plans to organize a separate division in Nizhny Novgorod.

2011

As of 2011, Telfin specialized in the development and implementation of integrated communication solutions based on VoIP technologies.

Telfin solutions, services and products are a multifunctional designer based on a unique development - the cloud platform of the virtual PBX Telfin. Office.

Depending on the needs of the business, customers can, relying only on an understanding of their business tasks and processes, build the system they need in a few minutes - VoIPtelephony without overpaying for unused functionality of ready-made solutions.

All Telfin products and services are provided using the SaaS model. Maintenance of products and solutions, adjustment of upgrade equipment, implementation of additional functionality, storage and processing of data, ensuring stability of work at every moment of time are guaranteed by Telfin specialists.

2003: Founding of the Company

Telfin was founded in 2003. In the same year, the company completed the first installation and connection of IP phones.