Auxo implements SimpleOne ITSM to manage IT services

2024: Implementation of the SimpleOne ITSM system

AUXO completed a large-scale implementation project the Russian SimpleOne ITSM systems to manage the IT company's internal processes. As part of the project, the company overcame the technological limitations associated with the departure of foreign vendors and created a single environment for managing IT services for more than 1000 users. Auxo announced this on November 26, 2024.

We decided to use the same solution we offer our customers. Due to the fact that we adhered to the paradigm of maximum use of the standard functionality of SimpleOne, we managed to launch the system in a short time - in just two months, "said Aleksey Konyshkov, Deputy General Director for Operations of AUXO.

The SimpleOne implementation project in AUXO acted as one of the reference points for our specialists, allowing us to increase the expertise on partner solutions, gain practical development experience for certain business tasks of the company. Our own experience is always unique, so this project acquires great value, - said Mikhail Lobanov, head of the Security and Automation Department of AUXO.

The implemented SimpleOne ITSM system has created a single digital space for all the company's IT processes. As of November 2024, the system employs 70 technical support specialists who process applications through a unified self-service portal. The system automatically distributes requests through the service directory, manages the ordering and maintenance processes of IT equipment, and integrates with corporate systems, including Active Directory.