RTK IT Plus: ESMP Button

The main articles are:

• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding

2024: Inclusion in the Unified Register of Domestic Software

The intelligent service with the functionality of the ESMP Button chat bot, developed by RTK IT Plus, was included in the Unified Register of Domestic Software. The ESMP Button module provides additional information about the company's customers, simplifies the processes of interaction with them and ensures the 24-hour operation of services, which significantly reduces the costs of the organization. RTK IT Plus announced this on December 5, 2024.

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PTK IT Plus

ESMP is a universal platform designed to simplify service management and automate the process in general IT service centers (), CSR administrative and economic departments (AHO), HR and other departments of large companies. The platform includes five complementary modules that extend its functionality. For example, the Button module provides a web user interface and offers an integrated environment for developing chat boats and creating multifunctional scenarios for interaction between users and bots based on. artificial intelligence

The module provides users with many opportunities to create and configure chatbots using the low-code approach. Key features include the visual development of dialogs using the drag-and-drop interface, which allows you to drag elements and components onto the screen to easily create various scripts without the need to write code. The possibility of integration with instant messengers and corporate platforms (such as Telegram, VK, VK Teams, Yandex.Messenger, Express, Squadus, Mattermost, Rocket-chat and others) has been implemented, between ESMP modules, in addition, for the convenience of users, the natural language processing function is built into the dialogue with the chatbot.

{{quote 'author=said Arsen Blagov, CEO of RTK IT Plus. | We are actively developing the direction of import substitution, which is an important priority in information technology. The ESMP platform demonstrates the successful solution of tasks in this area and offers functions for automating the management of services of different departments. The Button module is a useful and valuable tool for working with customers, and its inclusion in the register of domestic software confirms compliance with the requirements of government departments.}}