Anix implemented 1C:Itilium

2025: Implementation of "1C:Itilium"

Anna Ryabko, director of the store of the Anix retail chain, spoke about the role that automation of service management plays in the store's operation and what advantages the Itilium system gives to both employees and customers of the regional retailer Anix. The results of the project in the retail network on January 13, 2025 were shared by representatives of the Desnol Soft company.

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Фото: Desnol Soft

As reported, in modern business conditions, it is especially important to find effective ways to manage work and service processes. Cash flow optimization, accounting transparency and electronic document management are key elements that not only reduce the time spent on routine tasks, but also focus on those aspects that bring real value to the business. Thus, the introduction of Itilium, a prototype 1C:ITILIUM from the developer and integrator Desnol (since 2024 it has been developing jointly with 1C), made it possible to implement an ESM approach to service management in one of the largest regional retail chains Anix.

We started to influence our budget. spoke about the main results of the project Anna Ryabko, director of the Anix store in the village of Troitskoye, and shared her impressions of the changes in everyday work

Before the implementation of the service management automation project and the creation of a single service service, the requests went to an incomprehensible place. Decisions on applications were redirected, then I had to call and clarify their fate. Now it is more convenient: you can go to Itilium, scan the barcode, select a service and the composition of the service, attach a photo, click "Send," and the application is sent to the right department to the right person, and then receive an answer that everything will be corrected before such and such time. You can choose the urgency of the service: 24 hours, 4 hours, 2 hours, hour - and see how long it will take to solve a certain problem. Repair personnel always respond in a timely manner.

An even greater effect is felt from the unit cost accounting project. Previously, when repair and service services arrived, store employees could not see what the cost would be for the services provided. The service came, went through the store, checked everything, carried out repair work, and what exactly it does and how much it costs, it was impossible to track. Now every month comes a list of what was done during this period, and after each work there is an opportunity to agree on the amount of costs, as well as check whether the work has been completed or not.

We can now influence the timing and quality of the services provided to us through the grading system that Itilium has. After closing the appeal, I can put a rating, lowering it in case of delay in time, or write a comment. Applications began to be completed faster, this is an important effect of the system. I used to have a bunch of papers at work, and now everything is electronic, online. For example, they took out the snow for you, scanned the application, sent the documents, agreed everything, no funds hang on your balance sheet. Nothing is lost and you don't have to look for, restore these documents for months. This is a big saving of my time as a manager: I logged into the system, looked that everything was done, agreed on the documents - everything is visible to me and transparent emphasized Anna Ryabko, director of the Anix store in the village of Troitskoye

Store employees began to manage their budget. They got the opportunity to see how much each service costs and decide whether to order it or not, urgently it or wait until next month.

In addition, it became possible to see what works are included in the service, what service services should do and how much money each service costs. Previously, everything was by default, and there was no understanding of where such amounts came from.

Do you mean it costs so much? You arrived, walked through the store, looked and left. Why should I pay 12 thousand rubles for this? You haven't fixed anything! And now I know that the service does not repair, but maintains the serviceability of equipment and equipment. For example, changes the oil in rohl. I stopped constantly calling, waiting, worrying. This is the transparency of the flow of funds - where and what they leave the store. It is convenient: I do not run or look for the names of the equipment, refrigerators - all by barcodes, I scan them or manually enter the necessary information, and everything is immediately tied into the system. This is a reduction in my working time, because the most valuable thing in the store is to give the buyer your time. And I'd rather work with people, do business-important things, run a store than sit down and solve problems with fixing equipment. This is the most important thing for me. explained the director of the Anix store in the village of Troitskoye

In general, the introduction of the Itilium solution and the ESM approach to service management in the Anix retail network was an important step in optimizing business processes. The transparency of accounting and the ability to track financial flows provided a clear understanding of spending and made it possible to manage the budget with greater efficiency. The service quality assessment system has improved the speed and quality of applications. The transition to electronic document management reduced the amount of paperwork and optimized the process of document approval. According to the customer, automation of the trading network based on the Itilium solution has increased the level of service, transparency of operations and financial efficiency of Anix stores, which, in turn, contributes to the overall success of the business in a highly competitive retail sector.