HLMS Plus started using electronic queue Etla

2024: Implementation of the electronic queue system "Etla"

SKTV Plus LLC has introduced the ETLA electronic queue system. This was announced by Atlas Soft on January 17, 2025. This solution was adapted to the customer's specific needs and made it possible to significantly improve the quality of customer service, increasing the efficiency of working with customers.

Due to the growing number of visitors and the need to optimize service processes, the company decided to implement an electronic queue system, which was a logical step in improving customer service and customer satisfaction.

The electronic queue "ETLA" was established in order to organize an effective flow of visitors and reduce their waiting time. The system was configured taking into account the specifics of the company's work, which made it possible to integrate the solution into the HLMS Plus processes as quickly as possible. The implementation of the system took place in several stages, each of which included key tasks aimed at improving customer service.

One of the first steps involved developing and configuring the infomat interface, which became the main element of the queue system. The look has been adapted to the company's corporate style to ensure uniformity and compliance with general service standards. The aspect of user convenience was also taken into account, which minimizes the time to interact with the device.

In order for customers to easily and quickly navigate the service process, the appearance of the ticket, which is issued to each visitor, was configured. The ticket contains all the necessary information, including the window number, estimated waiting time and additional instructions, which greatly simplifies the wait for customers and speeds up the service process.

One of the key features of the system was the development of a mechanism for loading current directories of streets, houses and apartments, which allows visitors to quickly enter the exact address of residence. This significantly speeds up the process of forming a ticket and ensures the correct distribution of visitor flows to the desired windows.

The electronic queue allows visitors to the specified address of residence quickly and without unnecessary delays to take a ticket to the desired window. This solution allows you to eliminate the human factor and ensure maximum accuracy in the distribution of the flow of visitors, as well as reduce waiting time.

The introduction of the electronic queue "ETLA" was an important step towards optimizing customer service processes. Now each visitor can easily get a coupon in the desired window, indicating their address. This solution significantly improves efficiency, speeds up the maintenance process and reduces the burden on personnel.

Electronic queue ETLA is a system that allows you to manage the flow of customers and provides complete information about the current state of the queue. It also reduces human error and optimizes the use of company resources. As a result, since the implementation of the system, HLMS Plus has been able to improve the quality of service, improve the efficiency of employees and reduce customer wait times.

The system also allows you to flexibly adapt the interface and settings to the needs of the company, ensuring its integration into various processes. It scales and can be augmented with new features as the company evolves and customer needs change.

In addition, the "ETLA" system is easy to install and configure, which allows you to effectively use it without the need for long training of employees or additional costs for technical support. An intuitive interface and a high degree of process automation make working with the system convenient and understandable for users.

In the future, HLMS Plus plans to further develop and improve the system. Monitoring of its work will be carried out, as well as customer feedback will be collected to make adjustments and improvements. It is expected that the introduction of additional modules and the expansion of the system functionality will increase the level of service and further reduce waiting times.

The use of the electronic queue "ETLA" opens up opportunities for automating the processes of servicing and controlling the flow of customers, which is an important step in improving the client service of HLMS Plus.