Dolinsk Bank transferred work with legal entities to 24/7 mode, with the decision of Dynamika Call Center

2024: Call Center Feature Expansion

Dynamika has expanded the functionality of the previously implemented call center in Dolinsk Bank. Now specialists can work with legal entities. The solution allowed the employees of the call center to receive data on the client and banking products in one click, as well as promptly advise and perform a number of actions on the account. Dynamika announced this on January 29, 2025.

The organization card is automatically determined by the phone number of the incoming call. During the call, the call center employee sees information about the organization, all the client's products. Depending on the request, the specialist can advise or perform account transactions: create a statement, print a contract, form a request for a new product and other operations necessary for consultation. The efficiency in processing requests increased the loyalty of customers and their satisfaction with working with the bank.

As a result of the introduction of software into the work of the Dolinsk Bank call center, employees began to advise clients more quickly by phone. Convenient interface, search for the necessary information on TIN, OGRN, Organization Name, as well as full name and phone number of the client. The quick response of the program made it possible to qualitatively process requests when accessing and perform basic operations many times faster.