MTS Exolve has borrowed calls for a hardware store

2025: Implementation of "Authorized Call"

MTS Exolve provided the service "Authorized Call" for the online store of Store77 equipment. Thanks to the connection of the call identification service, conversion to a successful call in the first month increased by 14%. MTS Exolve announced this on February 5, 2025.

The store's delivery department makes more than 100 calls a day to notify customers of the delivery of smartphones, laptops and other equipment. Before connecting the Authorized Call service, a significant part of calls were defined by buyers as spam, which made it difficult for the delivery service to work. Now store customers, when a call comes in, see the Store77 brand along with the number on the phone screen and therefore answer calls more often.

The Authorized Call service allows you to display the company name as if its number were added to your contact list. This solution increases the subscriber's confidence in the call and contributes to an increase in successful dialing.

The introduction of the call marking service ― this is another way to help businesses optimize communication with customers. Thanks to an authorized call, the online store was able to increase the success of contacts with customers, as well as improve brand recognition, "said Kostas Dubosas, MTS Exolve Sales and Service Director. - At the same time, users can be sure that the call is safe and not spam, which is important in modern conditions.

In our work, we always focus on the high quality of service and customer satisfaction, - commented Alexander Mariani, General Director of the online store Store77. - The "Authorized Call" service makes the interaction of customers with the delivery department more comfortable and efficient.