GBUZ GB No. 2 of Krasnodar has introduced the Etla electronic queue system

2025: Implementation of the electronic queue "Etla"

The state budgetary health care institution "City Hospital No. 2 of Krasnodar" has completed the introduction of the electronic queue system "Etla." This solution made it possible to significantly optimize the process of managing the flow of patients, increase the level of comfort and speed up service. This was announced by Atlas Soft on March 7, 2025.

GBUZ "GB No. 2 of Krasnodar" is actively introducing technologies aimed at improving the quality of the services provided. In the context of a high burden on medical institutions, the effective organization of patient flows plays a key role. The introduction of the electronic queue system "Etla" made it possible to solve this problem, ensuring uniform distribution of the load and reducing the waiting time for patients.

As part of the standard delivery of the system, the following configuration has been established:

• System server in the "Standard" package - ensures stable operation and storage of data.
• EO operator (3 workplaces) - allows you to register patients and manage flows.
• Hall administrator - monitors the operation of the system and performs operational intervention if necessary.
• Single Queue Dashboard - Provides centralized administration.
• Subsystem "Infomat" - allows patients to independently receive coupons.
• Information Board subsystem - informs patients about the current status of the queue.
• Module for displaying coupon numbers on LED panels - visualizes information for the convenience of visitors.
• Analytics Module - Provides data to analyze system performance.
• Electronic Queue Administrator - Responsible for setting up and managing the system. Implementation steps

The process of integrating the Etla electronic queue system included several key steps:

• Infrastructure and demand survey - analysis of business processes, document types, user structure.
• Approval of the list of settings - adaptation of the system to the specifics of the work of the medical institution.
• Installation and configuration of equipment - integration of the server part and workplaces of employees.
• Testing and training of personnel - preparing operators and administrators to work with the system.
• Putting the system into operation - switching to a new format for managing patient flows.

The use of the electronic queue "Etla" in GBUZ "GB No. 2 of Krasnodar" made it possible to achieve a number of significant improvements:

• Reducing patient wait times by clearly organizing flows.
• Improve comfort and convenience with an intuitive interface and automatic queuing.
• Optimizing the work of personnel - reducing the burden on the registry and administrators.
• Transparency and control - the ability to monitor system operation and make adjustments in real time.
• Flexibility and scalability - The system can be adapted to changing conditions and expanded as needed.
• Improve the quality of service with a well-thought-out notification system and easy navigation.
• Analytical capabilities - the use of the built-in analytics module allows you to track the dynamics of workload and adjust the work of the institution in real time.

The electronic queue system "Etla" was an important step in improving the quality of medical care in GBUZ "GB No. 2 of Krasnodar." It provides convenience for patients and employees, as well as improves the overall efficiency of the institution. The introduction of such solutions confirms the hospital's desire for digitalization and the introduction of modern technologies in the healthcare sector. In the future, it is planned to use additional system modules to further improve services and automate processes.