"Ivanovo Regional Oncological Dispensary" introduces the electronic queue system "Etla"

2025: Implementation of the electronic queue system "Etla"

"OBUZ" Ivanovo Regional Oncological Dispensary "is introducing the ETLA electronic queue system to improve the quality of patient care. This was announced by Atlas Soft on March 14, 2025.

With the increase in referrals, there was a need to modernize the patient flow management system to reduce waiting times and improve the quality of care.

As part of the project to implement the electronic queue system "ETLA," the following works were performed:

• Installation of the system: integration of the hardware and software complex "ETLA" into the existing infrastructure of the dispensary.
• Setting up users and access rights: defining roles and privileges for employees working with automated workstations (AWS) of the electronic queue.
• Configuration of service windows: creation and configuration of work windows, a list of provided medical services and their grouping for the convenience of patients.
• Installation of information boards: placing screens above registration windows and in general waiting rooms to display current information about the status of the queue.
• Setting up the office and operating mode: determining the schedule of the dispensary and synchronizing it with the electronic queue system.
• Prioritization of service delivery: setting priority care rules for certain categories of patients.
• Standard package of "ETLA" system

As part of the standard delivery, the ETLA system includes the following components:

• System server in the "Standard" package: provides reliable operation and storage of system data.
• Three workplaces of the electronic queue operator: equipped with the necessary software to manage patient flows.
• Hall Administrator: a tool for monitoring and coordinating the operation of the system in real time.
• Single Queue Dashboard - Allows you to centrally monitor and configure maintenance processes.
• Infomat subsystem: interactive terminal for self-registration of patients and receipt of coupons.
• Information board subsystem: a system for displaying information about the status of the queue on screens in waiting rooms.
• Module for displaying coupon numbers on LED panels: provides visual notification of patients about a call to a specialist.
• Analytics module: a tool for collecting and analyzing statistical data on the operation of the system and patient flows.
• Electronic Queue Administrator - a tool for managing system settings and user rights.

The implementation of the project for the implementation of the electronic queue system "ETLA" made it possible to achieve the following results:

• Shorter waiting times for patients: Optimal flow allocation and service prioritization help reduce queues.
• Improving patient satisfaction: Intuitive system interface and process transparency improve the perception of quality of care.
• Increased throughput: Efficient queue management allows more patients to be served without increasing the workload.
• Data Collection and Analysis: Analytics Module