Azimut airline passengers will be advised by GigaChat from Sberbank

2025: Creating a chatbot

Solving various customer tasks Azimut Airlines now helps. generative artificial intelligence Sberbank Chat boat based neural GigaChat on the business model, it is always in touch and already processes 86% of issues, including non-standard ones, from the passengers of the air carrier. Sberbank announced this on March 17, 2025.

The solution, using RAG (Retrieval Augmented Generation) technology, was trained on Azimuth passenger documentation. The system contains interfaces for self-loading documents and subtle behavior settings and industrial tasks. Airline employees can delete outdated documents and add new ones - the AI assistant undergoes retraining in a matter of seconds. The chatbot was developed by Sber Business Software (part of the Sber Group), its employees note that the development of such a solution is an important transition from pre-configured scenarios to a smart and adaptive model.

{{quote 'author=said Alexander Vedyakhin, First Deputy Chairman of the Management Board of Sberbank. | According to expert estimates, in 2025 more than 80% of companies will use chatbots, including on the first line of customer support. Each business has its own specifics - for example, airlines have many different documentation, and passenger issues range from the conditions for exchanging air tickets to transporting rare animals. Azimuth asked us to develop a smart virtual passenger assistant, and we created a solution based on LLM GigaChat, which allows the chatbot to generate answers even to difficult questions,}}

Шаблон:Quote 'author=noted Pavel Ekzhanov, General Director of AZIMUT Airline JSC.

The airline and Sberbank Business Software will continue to develop an AI solution. The immediate plans are to improve the creation of links between objects, the logic of processing and storing documents, as well as display the sources of response generation. In the future, AI agents will be created on the basis of the chatbot, which will be able to book tickets themselves and perform other useful functions.

Access to GigaChat for business is open to companies of any scale through cloudy API or in the format of delivery to the customer's circuit (on-prem).