Foreclosure agency launches robotic operator from VS Robotics

2025: Introduction of VS Robotics robot operator

Enforcement Agency (DIA) expands the use of technologies for working with customers. The company implemented contact center robot operator IT solutions from the developer. VS Robotics The solution is aimed at improving the quality of interaction with clients on the settlement of overdue debts. VS Robotics reported this on March 19, 2025.

The main functionality of the robot operator is to make initial calls to customers with a delay of 180 to 360 days, reaching a contact rate of 40%. The robot is capable of processing a large number of cases in a short time, ensuring uninterrupted and simultaneous operation on many lines. This makes it possible to significantly unload operators and focus their attention on more complex issues that require direct human participation.

The robot operator not only significantly speeds up processes, but also optimizes production resources, which in turn allows the company's employees to focus on more complex tasks and improve the quality of service. The robot has high flexibility and quickly scales in the context of a growing flow of customers, - said Maxim Koloskov, head of VS Robotics.

The introduction of a robot operator made it possible to process 2-2.5 times more cases and automate 65% of calls. Due to this, we were able to fully cover the entire portfolio that is in the work of the extrajudicial production department. Robotic operators were successfully introduced into the strategy of forming call lists, which allowed us to more correctly distribute the load between contact center employees and robots, as well as increase the contact of the portfolio, "commented Dmitry Vatrushkin, head of the DIA extrajudicial production department.