| Developers: | Rostelecom, RTK IT (Rostelecom Information Technologies) |
| Technology: | CRM |
Main article: CRM (Customer Relationship Management System)
CRM B2C is a unified federal system created on the basis of the company's existing business processes, taking into account the current and target architecture of PJSC Rostelecom, which is used for all communication channels with the company's users and includes all the necessary mechanisms for the operation of operators (as of April 2025).
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