ITROO: Dyler Outgoing Communication System

2025: Integration with Avelana Platform

WhyHappen and ITROO announced the integration of their products: the Avelana omnichannel platform and the Dyler outbound communications system. This solution allows the business to build more efficient and proactive client service strategies by combining tools for incoming and outgoing communications in a single digital space. The company was informed about this on April 22, 2025.

As a result of integration, ITROO's Dyler technology was integrated into the Avelana platform interface, which expanded the functionality of the latter and allowed the automation of outbound communication processes within the single working window of the omnichannel platform. The combined system provides seamless data exchange, speeds up case processing and increases the quality of client service.

Avelana already offers opportunities for omnichannel interaction and covers many communication channels. Integration with Dyler expands the capabilities of Avelana - said Kirill Pomortsev, head of Avelana design solutions. - Our customers can now configure and manage outbound communications, including Predictive mode support, right in the interface of our product, which greatly improves the efficiency of contact centers.

In turn, ITROO's Dyler is an outbound communication system that supports Predictive, Progressive, Preview, and Agent-less modes. The solution optimizes the operation of contact centers, automating calls, mailings and connection of operators based on load forecasting. The system provides efficient management of contacts and campaigns, supports data integration through a variety of import mechanisms, is highly productive and provides advanced reporting functions. The additional functionality of the platform allows you to integrate with existing customer systems, providing flexibility and scalability of solutions.

{{quote 'Integration of "Avelana" and "Dyler" is a logical step in the development of technological partnership of niche solutions, "commented Dmitry Arkhipov, CEO of ITROO. - We see a steady business interest in unified platforms where all communication channels - both inbound and outbound - can be effectively managed. Through our partnership with WhyHappen, we offer the market not just a telemarketing tool, but an intelligent platform for comprehensive digital customer interaction. }}