The business center "Delovoy" will reorganize work with clients and implements the software solution

The 1C: Accounting and Trade company integrator completed the project of automation of business center "Delovoy" using a product "BIT:CRM 8".

Background

Earlier at the enterprise spreadsheets were used, with increase in the customer base personnel labor costs grew, sometimes it led to emergence of errors. A system which will allow to save history of customer relations was required for the company, to plan and control accomplishment of the plan for sales volume and also to analyze efficiency of marketing efforts.

Value of the solution

For solving of tasks of business center the program "by BIT:CRM 8" as answers the automation purpose is selected.

Result

Six jobs are automated. As a result of project implementation the company received the tool for the organization of process of work with clients, for control of funds for carrying out marketing efforts and work of personnel.

It was succeeded to reduce risks of loss of clients at diseases or dismissals of personnel. Maintaining the customer base is automated. The efficiency of managers as tasks of updating of contacts began to be appointed daily increased, control over their accomplishment amplified. As a result customer service quality increased.