"Telfin" and Envybox increased the number of applications of the RocketCall call center by 60%

2025: Implementation of a single business communications platform

Telfin"" jointly Envybox since May 20, 2025 presented the results of the implementation of a single business communications platform in. With the help of call center RocketCall phone PBX "Telfin. Office" virtual numbers and the Callback widget, the number of applications for call center services was increased by 60%.

RocketCall is a service for interacting with the target audience through outgoing phone calls with payment for the result. This is a product designed for rational entrepreneurs. The company provides customer interaction services through virtual call centers and hotlines, creates call centers from scratch and offers call centers for rent.

RocketCall is faced with the need to optimize the processing of incoming calls and increase the efficiency of communication with customers from the regions of the Russian Federation. Telfin and Envybox specialists were faced with the task of ensuring an increase in the flow of customer calls to the call center by integrating business telephony with other communication channels.

A single communication network was developed on the basis of the virtual PBX "Telfin. Office" and a pool of multi-channel telephone numbers that allowed customers to call the first time. The company connected both direct city numbers in Moscow and mobile numbers to improve the comfort of employees outside the office, as well as a free federal number in the code 8800 for customer requests throughout Russia.

Integration into the communication platform of the "Callback" service from Envybox, which was installed on the RocketCall website, made it possible to optimize the work with applications and increase the speed of response of managers. The widget organically fit into the design of the call center's corporate website and provided visitors with the opportunity to choose a convenient time to call. Today, the widget brings about 15 targeted applications daily.

RocketCall also actively uses corporate messengers in its work. Customers can write a message or call employees' accounts or numbers directly on Telegram. So the call center reduces its costs, since calls through the messenger are not charged. In this case, all incoming and outgoing calls are processed according to the same scheme as telephone calls: statistics, recording of conversations, routing, etc.

Now, thanks to the solutions of Telfin and Envybox, we do not have missed customer requests, we also managed to organize high-quality and reliable communication throughout Russia. In addition, we monitor the work of employees and analyze customer requests through detailed statistics on all requests and recording telephone conversations. The new communication platform allowed us to increase the number of applications by 60%, - said Anton Popovichev, owner of RocketCall.