Media: Process Mining Office (PMO) for SimpleOne

The main articles are:

• Business Process Management
• Process Mining

2025: Presentation on the SimpleOne marketplace

On May 30, 2025, Media-Tel Group introduced the Process Mining Office (PMO) product on the SimpleOne Developer Marketplace. Developed for the SimpleOne platform, the In-Depth Business Process Analysis Plugin allows companies to explore real-world, evidence-based processes in detail and identify opportunities to optimize them.

Process Mining Office (PMO) for SimpleOne is a plugin, an intelligent tool that is built into the SimpleOne platform and helps analyze, optimize and automate service processes (ITSM, ESM, HR). It uses claim data, routing, and execution to improve service levels.

The functionality of the solution allows you to carry out process control, risk analysis for non-compliance with SLA, search for opportunities for automation among routine tasks; Perform in-depth analysis of changes to measure their impact on the process, and prioritize tasks.

Data analysis is carried out in automatic or semi-automatic mode - the system generates a process event log without the need for additional data loading.

The business process in real life is always different from how it is designed on a platform. PMO gives the owner of the process a "lens" - the opportunity to see the variety of real ways of the process, understand the causes of deviations and anomalies, support the best established practices, and remove the worst, "said Konstantin Levchin, General Director of Media Tel LLC.

The Process Mining Office solution from Media Bodies provides a tool for analyzing existing processes and finding points to improve efficiency. This solution will be especially relevant for companies seeking to get maximum advantages from the use of information technologies, - said Sergey Chukanov, CEO of SimpleOne, ITG Corporation.