Beeline Business: Call center

Beeline Business announced in February, 2011 start of the new platform in Nizhny Novgorod which will provide provision of services on outsourcing projects of call center. The platform is expected 125 operator places, with a possibility of further expansion. On the platform start of non-standard solutions of Call center which represent difficult projects with integration into business processes of clients, including creation of the interactive applications integrated with information systems of the client is planned.

"Expansion of geography of the outsourcing websites of call center Beeline Business is an important step to strategy implementations of the company on development of outsourcing projects. The platform in Nizhny Novgorod is for us strategic as creates an excellent alternative to the platform of outsourcing call center in Moscow which was the only point of implementation of difficult, non-standard client projects until recently. Opening of the new platform will allow Beeline Business both to provide increase in a market share, and to satisfy the corresponding requests of clients which volumes continuously grow after the stagnation period", - Kostyukova Svetlana, the director of work with corporate clients of VimpelCom says.

The call center Beeline Business contains more than 1100 operator positions and is located on 3 platforms: in Moscow, Kaluga, Nizhny Novgorod. Among clients of outsourcing call center there is Beeline Business such companies as Philips, Yves Rocher, Sony, MICEX, Western Union, Toy Store and other large Russian and foreign companies.

Standard solutions of outsourcing call center for corporate clients of small and medium business in all regions of Russia

Beeline Business announced start of standard solutions of outsourcing call center for corporate clients of small and medium business in all regions of Russia.

Basic services became available to the small companies to processing of the customer appeals (telephone calls, electronic messages) coming to the company which will allow to simplify, automate and accelerate as much as possible process of interaction of the companies with the clients without significant investments into own IT infrastructure. The client can use one of 3 basic services Beeline Business on directory customer service - "Reception" (with participation of call center operators Beeline Business), "An automatic reception on IVR", "Infoline" and also will provide all administrative, technical and IT support of these services.

"The main objective which is solved by this offer - to make traditionally expensive services of the sall-center available to the small enterprises and the organizations. Thus, the companies of a segment of medium and small business can focus on the main objectives, and Beeline Business will take care of that any call of their clients was not left without answer", - Nazarov Alexey, the marketing director of a business segment of VimpelCom says.

Services are rendered based on outsourcing call center Beeline Business in Moscow and are available to all subscribers – legal entities and individual entrepreneurs in all regions of Russia.

The basic monthly cost of standard solutions varies depending on the connected options and is from 1600 to 6000 rub a month.