Wee Service

History

2025: Isolation from the "ВсеИнструменты.ру" structure

PJSC "ВИ.ру" (MOEX - VSEH, brand - "ВсеИнструменты.ру") on June 25, 2025 announced the allocation of the direction for service and after-sales services to a separate legal entity - LLC "Vi Service." This decision was made as part of the company's strategy to create competitive qualities and long-term value for customers.

ВсеИнструменты.ру traditionally relies not only on the range of goods and attractive delivery conditions, but also on a high level of customer service. The company is confident that high-quality service and after-sales service is one of the key factors that allows you to stand out against the background of marketplaces and other market participants.

The creation of Vi Service LLC will allow you to focus on the development of the service area as an independent business unit, which not only accompanies sales, but also becomes an important part of the product offered to customers. This structure will expand the range of services, develop authorized service of supplied products, as well as create new service solutions that will strengthen customer loyalty and increase their satisfaction.

Service and after-sales service includes the following services: quick and high-quality repair of goods, provision of a replacement fund, as well as outbound repair services for large goods (diesel generators, large compressors and machines) for the largest customers.

{{quote 'author=Vadim Kuzin said, Director of Commodity Movement IT and ВсеИнструменты.ру. | We continue to invest in the development of the service product in order to fully cover the needs of our customers at all stages of working with the company. It is important for us that the choice in favor of ВсеИнструменты.ру is dictated not only by the price or terms of delivery, but also by the confidence that after the purchase the client receives high-quality support and reliable service. We see this as a significant competitive quality and will develop it,}}

ВсеИнструменты.ру sees the development of the service as an important step in creating additional value for customers. The company is confident that an integrated approach, including not only sales, but also high-quality support, technical support and after-sales service, allows you to strengthen customer confidence and form a long-term relationship. The service becomes an integral part of the product and an important element that helps the company stand out in the market.