Marr Russia (Call Center Infinity)

2021: Implementation of the Infinity Call Centre

"MARR RUSSIA" - the largest federal distributor food for HoReCa and manufacturer. meat semi-finished products In its 20 years of operation, the firm has become a trusted partner for 7,000 companies. It sells more than 4,000 food items and. drinks

Thanks to the introduction of the Infinity call center, the company automated the reception of calls, reduced the load of operators, and also received convenient tools for monitoring and analyzing the work of personnel.

Before the introduction of Infinity, we used conventional telephony. It made it possible to simply receive calls and, accordingly, receive orders. We lacked functionality and not all the tasks that the management set for the call center, we could fulfill. Therefore, it was decided to implement CRM and took the Infinity system as a basis, shares the experience of cooperation with the system administrator of "MARR RUSSIA," Roman Parkhomenko.