Wahelp: AI assistant

The main articles are:

• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding
• RPA (Robotic process automation)

2025: Introducing a Customer Communication Automation Solution

On July 3, 2025, Wahelp presented a solution for automating communication with clients - an assistant based on artificial intelligence. The product is able to fully take on routine tasks in instant messengers: from answering questions to preparing messages and analyzing dialogues.

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Фото: Wahelp

The AI assistant consists of three complementary modules: an assistant bot, dialogue sammary, and a copywriter bot. They can be used both together and individually - depending on the tasks of the business. The solution is suitable for companies in the field of beauty, retail, education, medicine, services and other areas.

The bot assistant takes over all initial communication with clients: advises, clarifies requests and wishes, qualifies applications before connecting the manager to the dialogue. Setting up takes a few minutes: you just need to enter basic information about the company and connect the necessary channels. Everything is implemented in the format of "one window."

The sammari of dialogues allows the manager to quickly understand the essence of the correspondence: AI forms a compressed content of the dialogue, identifies a key topic and unresolved issues. This is useful for monitoring the quality of service, transferring customers between employees and analyzing typical requests. You can filter the sammari by date, employee, or other parameters.

The bot copywriter helps the business speak to customers in an understandable language. It corrects errors, makes texts more friendly, official or selling, and also offers message templates - reminders, congratulations, mailings. Even if the company does not have blanks, AI will help save time and improve the quality of communication.

We have created not just a tool, but a full-fledged assistant that frees up business from routine tasks, "said Anton Chaika, Sales Director of Wahelp. - Artificial intelligence helps to save resources, increase customer loyalty and build sustainable communication.

Wahelp plans to expand the functionality of AI modules, add the ability to analyze and assess call quality, and automate cross-sales using customer behavior data. The company is considering the introduction of new AI use cases in marketing and sales processes.