MTS Exolve robot will help with the choice of a transport card in Chuvashia

2025: Voice Robot Implementation

MTS Exolve has introduced a voice robot for United Transport Card LLC (ETK), a cashless fare payment operator in the Chuvash Republic. MTS Exolve announced this on July 3, 2025.

The robot from MTS Exolve provides automated support for passengers, as well as answers the most frequently asked questions. This improves the quality of service and reduces the load on the call center, making interaction with users more prompt and flexible.

Previously, due to high line load, managers could not reach the entire volume of requests from customers, resulting in long queues. The implementation of the solution made it possible to increase the efficiency of processing incoming calls by 35% and increase loyalty and confidence in the company.

{{quote "Thanks to the introduction of the robot, our call center now processes more calls than before, which leads to a decrease in waiting time for our customers. We also note an increase in passenger satisfaction by 25%, - commented Artyom Gorbunov, executive director of ETK. - The robot can work around the clock without interruptions and weekends, thanks to which the cost of customer service was reduced by 20%. With the automation of routine tasks, our employees can focus on more complex and important aspects of the work. }}

We are glad to contribute to the digital transformation of the transport system of the Chuvash Republic, - commented Ramil Bikkuzhin, General Director of MTS Exolve. - Thanks to careful preliminary analysis and testing, the robot was made not only fast and friendly, but also effective: it really helps residents by answering important questions for them on the purchase and maintenance of transport cards.