The contact center of IQLine increases performance

The contact center of IQLine increased quantity of jobs up to 200. Since launch IQLine uses the software solution Naumen Phone Outsourcing (NPO) for project management and business processes.

Opinion

"The management tools which are available in Naumen Phone Outsourcing give us the chance with worthy quality to execute any projects, irrespective of scale and the level of complexity. Thanks to it the call center less than for half a year could be fixed in the market — Nina Vazhnova, the head of call center of IQLine tells. — Today our capacities allow to process more than 250 thousand calls a day only on one project. Considering that several projects, this indicator — not a limit are at the same time kept".

Results

Due to ample opportunities of scaling of NPO the call center could save initial investments, without resorting to replacement of the technical platform with growth of loading. Besides, IQLine optimized costs for creation of new jobs which amount for operating time of contact center grew from 20 to 200 places. Presence at the supplier of the version of software of the operator place with support of Linux OS gave the chance to use the PCs working running this free operating system, and the possibility of lease of workplace licenses allowed in a short time and without considerable costs to increase the power of call center.