Avtostals has built a single virtual office based on Russian software for 19 branches

2024: Creating a Virtual Office

Marketplace for the auto business Autostals"" together with IT -RDN Group completed a large-scale digital transformation, building a technological platform based on. domestic software The project brought together 19 branches of the company and provided end-to-end automation of key internal processes. RDN Group announced this on August 1, 2025.

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Фото: bitrix24.ru

The result of the implementation was the creation of a full-fledged "virtual office" - digital twin business processes where all internal and external communication passes through a single digital circuit. The solution implemented on the basis Bitriks24 increased the transparency of the client service and the efficiency of management processes at Avtostals, while ensuring independence from IT infrastructures foreign economic factors.

Key project results:

• More than 3,500 internal applications per month are processed through 21 smart processes (Helpdesk).
• 5 CRM funnels have been set up to interact with customers.
• More than 4,500 transactions are created monthly in CRM

With a well-thought-out virtual office architecture and data segmentation, employees are able to quickly find what they need, and information management has acquired the tools to quickly manage tasks and strategic priorities.

The integration of all external channels into CRM has become part of the corporate digital ecosystem: each customer's appeal is now fixed and processed as part of an automated business process. Regardless of which communication channel the client uses - call, email, messenger or online chat - the default request forms a deal in CRM.

Шаблон:Quote 'We built a virtual office similar to a modern city: there are common spaces, closed areas, and employee traffic routes are built as logically as possible, - said the representative of Avtostals.