MTS Exolve has connected virtual PBX services for DobroStroy

2025: VATS provision

MTS Exolve provided service VATS for one of the chains of hypermarkets construction and finishing materials, home goods and interior "." DobroStroy MTS Exolve will announce this on August 28, 2025.

As part of the project, MTS Exolve connected DobroStroy to its virtual PBX, and also allocated two city and two federal numbers 8-800.

This will allow hypermarket customers to contact the support service from any region of Russia for free, and will also simplify communication for residents of Astrakhan and Astrakhan region by city numbers: they will be able to receive advice and information about goods, services and orders without waiting and interruptions.

The VATS connection provided internal telephony between offices and DobroStroy stores in different cities: now employees can quickly communicate with each other using short internal numbers, which significantly increased the efficiency of communications within the company.

We receive thousands of calls a day, and a modern technological solution is needed to process them. It is important for us not only to offer a wide range of construction and finishing materials, but also to provide a high level of service. Thanks to the introduction of VATS from MTS Exolve, we were able to improve communications with customers and make contacting our support service even more convenient and accessible from any region of the country, "said Vladimir Ananyev, IT Director of the DobroStroy hypermarket chain.

The introduction of VATS allows the business to flexibly and efficiently scale the infrastructure as it grows, "said Kostas Dubosas, MTS Exolve Sales and Service Director. - If necessary, DobroStroy will be able to add numbers, channels and operators in a matter of minutes. For the region's leading hypermarkets specializing in products for repair, construction and decoration, the deployment of our cloud solution is a step towards improving the level of service and speed of interaction with customers.

In addition to common functions, such as the distribution of incoming calls, setting up a voice menu, distributing calls to the right specialists, organizing a queue, saving a record of conversations and others, VATS from MTS Exolve provides more than 40 tools to increase sales and automate the work of employees and offers services that have no analogues in the market.