MCN Telecom: AI Agent

The main articles are:

• AI Agents (Agent AI)
• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding

2025: AI Agent Presentation

MCN Telecom introduced an AI agent - a virtual employee who receives and makes calls, while a specialist is busy with more complex tasks. The company announced this on September 18, 2025.

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Фото: MCH Telecom

The AI agent does not miss calls, answers customer questions politely and quickly, can advise on services, record applications and transfer information to CRM. The AI agent is suitable for companies of any size from small businesses for large corporations, always in touch and can really help to interact with customers efficiently and personalized.

AI agents help businesses inform customers, sell and automate support. They remind of debts and bonuses, confirm orders and deliveries, conduct surveys and make special offers.

AI agents become effective sellers: identify interest, collect and classify leads, work out objections and connect the client with the manager. They work around the clock, unload the first line and transmit only difficult cases to operators. Thanks to this, customers are more likely to receive a solution in one call, and the business reduces costs.

The use of an AI agent does not require programming skills, it is enough to create a prompt for the task.

The cost of one AI agent is 1900 rubles/month. and 6 RUB/min. incoming call. No installation and hidden payments.