AI trainer helped Prodex accelerate new hires to target conversion 6 times

2025: Implementation of the solution "Skorozvon AI-trainer"

[Prodex (Prodex)|Prodex]] implemented a Skorozvon AI trainer to speed up the training of new call center operators and increase the conversion of calls to sales. The solution made it possible to bring newcomers to the targets several times faster and eliminate the risk of losing leads during training. Skorozvon announced this on October 14, 2025].

Prodex, a manufacturer of SELFDOCS-branded medical devices and BIONORMULA bioactive complexes, operates its own call center for 100 operators. The active growth of advertising campaigns led to a sharp increase in incoming traffic and required the team to scale. At the same time, the company employs about 15 new employees every month who need to quickly reach the targets.

To maintain efficiency and ensure a return on leadogeneration, Prodex began to use a Skorozvon AI trainer. Now employees undergo training on real scenarios in a safe environment, work out sales techniques and receive personal recommendations before entering the "live" line.

Project results:

• 6 times faster, new operators began to enter the target conversion - not in three months, but in two weeks;
• 4-fold increase in the number of successfully processed calls in the first three months of operation;
• 0 lost leads in training;
• 300% ROI implementation;
• The adaptation of offline sales employees accelerated 5 times, which made it possible to reach 98% of the revenue plan in the first month.

Шаблон:Quote 'author=said Maxim Cheredinov, director of direct sales at Prodex.