| Customers: Tulpar Aero Group Contractors: Sberbank Product: Sberbank: GigaChat (GigaChat)Project date: 2025/04 - 2025/10
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2025: Implementation of GigaChat
GigaChat will advise passengers of the airline. " Tulpar This was Sber announced on November 20, 2025.
AI assistant developed by Sberbank Business Soft will tell you how to properly transport animals and bulky luggage, pay for flights and choose meals on board, book a VIP transfer and other additional services, and also share the characteristics of the aircraft
The AI assistant knows the answers to passenger questions and is available around the clock. He will tell you how to properly transport animals and bulky luggage, pay for the flight and choose meals on board, book a VIP transfer and other additional services, and also share the characteristics of the aircraft. Passengers will now be able to get an answer to any of these questions in 5-30 seconds. In the future, it is planned to significantly expand the functionality of the digital assistant. He will learn how to select optimal flights based on customer preferences, number of passengers and route. The assistant will also begin to inform users about promotional offers - for example, Empty Legs.
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