CorpSoft24 will support the chatbot of legal aid "KSVO Pravo"

2025: Translation of the KSVO.Pravo chatbot into cloud infrastructure

The company CorpSoft24 transferred to its cloudy infrastructure "" chat boat and supplemented CSVO.Pavo it with its own. Intelligent Assistant The service helps lawyers who provide free legal assistance to SVO participants and their families throughout. Russia CorpSoft24 specialists took over its technical support and development. This was announced by CorpSoft24 on November 24, 2025.

Chat bot in Telegram "KSVO.Pravo" is one of the projects of the ANO "Committee of Families of Soldiers of the Fatherland" (KSVO), which provides various types of assistance to participants in the SVO.

In particular, the organization's lawyers work out appeals on topics such as obtaining a combat veteran's certificate, payments to participants in the SVO and their families, establishing the identity of the deceased and others. Since the answers to many of these questions are typical, with the help of a 24-hour chatbot, the user can find them on his own at any time.

However, the intelligent assistant is not intended to completely replace experts. If a person has not found an answer to his question in the materials provided by the chat bot, he can apply for a specialist's consultation: the lawyer will analyze his case and, if necessary, prepare a package of procedural documents, - said Alexander Ternovtsov, head of the legal service of KSVO Pravo.

The chatbot allows lawyers to devote more time to appeals that require special attention.

Previously, the KSVO.Pravo chat bot was a structured database of informational articles, worked on the basis of scripts and had a simple algorithmic search, which limited the possibilities of its use. In addition, it was housed in the infrastructures of two cloud providers, which made it difficult to configure, fill and maintain.

CorpSoft24 specialists combined all the resources of the chatbot on their own cloud platform, provider took over the work on its technical support and development. In addition, they suggested that the client connect their own intelligent assistant on top of the existing service. Thanks to it, users will be able not only to make a choice from the offered menu items, but also to communicate with a chat bot in a natural language and thus quickly and more accurately search for something of interest information in the knowledge base.

As of November 2025, the joint work of the intelligent assistant of the CorpSoft24 and the chat bot KSVO.Pravo is being tested. Based on its results and feedback from the customer, specialists will carry out the necessary improvements and give recommendations on adapting the service knowledge base for the most correct response to user requests.

{{quote "Thanks to the intelligent assistant, the chatbot will receive new functionality, and users - more convenient interaction with it. Now they will be able to form requests in any form: the service will analyze them and select relevant information for each, or transfer the appeal to an expert, - said Alexander Ternovtsov. }}

We are pleased to contribute to this socially significant project. We are ready to help lawyers in every possible way in its technical improvement. In addition, for us this is the experience of using an intellectual assistant, which showed itself perfectly when solving internal problems, on a more loaded system, - said Konstantin Renzyaev, General Director of the CorpSoft24.