Proptech Solutions strengthens Digital Concierge hotel platform with AI assistant from VaveAxess

2025: Introduction of AI Assistant to Digital Concierge App

Developer of digital management solutions real estate Proptech Solutions integrated mobile application in for hotels Digital Concierge, AI assistant created IT by the -company "." WeivAxess The solution is based on RAG LLM and automatically processes up to 95% of typical guest requests, allowing hotels to reduce the load on the reception and speed up the response to incidents without expanding the staff. According to to data the client hotels of Proptech Solutions, the productivity of the front office increased by 30%, and the speed of response to emergency situations increased by 3.5 times. WaveAccess announced this on December 8, 2025.

Proptech Solutions is developing the Digital Concierge platform - a mobile application through which hotel guests manage their accommodation: they order services, learn about hotel services and local activities. With the development of the product, the question arose of how to provide fast and stable service with a high flow of requests of the same type, speed up the processing of non-standard situations, as well as provide round-the-clock support without increasing the front office team. Additional requirements related to the security of personal data and seamless integration with PMS, CRM and hotel ticketing systems.

To solve these problems, the WaveAxess team developed an intelligent AI assistant for processing guest requests. It is built into the Digital Concierge app and automatically answers recurring questions, classifies incidents and transfers them instantly to responsible specialists. The solution integrates with CRM, PMS, Helpdesk system and internal knowledge bases of the hotel, and the security policy provides for local storage of data and point delimitation of access rights.

The AI add-on in our application allows hotels to optimize costs by digitizing communication with guests, providing a single managed and scalable service. Through the AI concierge, guests get instant answers to their questions and access to services in one window. This increases predictability and quality of service, which directly affects the increase in NPS/CSAT, - said Roman Blonov, CEO of Proptech Solutions.

The project with Proptech Solutions demonstrates how the combination of domain and technology expertise enhances the product's value to users while positively impacting business performance. Based on our experience in developing AI solutions and digitally transforming the client service, we have built an intelligent assistant into the customer ecosystem - without changing the usual scenarios for users - and ensured the scalability of the solution, "said Alexander Azarov, CEO of VeivAxess.

According to the first implementations, automation of processing up to 95% of typical calls reduced the routine load on the reception. Thanks to this, the response time to general questions was reduced by 4 times, and the rate of response to emergency situations increased by 3.5 times. As operational processes improved, front office productivity grew by an average of 30%.

We set up an AI assistant to work with anonymized correspondence history, FAQ and other relevant internal hotel information. The use of our ValueAI platform in the project made it possible to launch a pilot in just one month, use ready-made RAG components and implement fast and flexible integration with all key systems. A combination of cloud and local LLMs is responsible for the natural language of communication with guests to balance the privacy and quality of generation, "added Vladimir Rybakov, head of data at VeivAxess.