MegaFon improves service reliability and customer experience with Nexign Data Integrator

2025: Nexign Data Integrator Implementation

MegaFon has improved service reliability and customer experience with Nexign Data Integrator. Nexign announced this on January 14, 2026.

Nexign Data Integrator helped the operator reduce client incidents, improve process transparency, and improve operational efficiency.

Nexign has implemented a low-code platform for collecting and processing Nexign Data Integrator data in MegaFon. The solution allowed the operator to significantly speed up the processing of client calls by automating key processes and eliminating out-of-sync between different IT systems. In addition, with Nexign Data Integrator, the number of system problems decreased by 95%.

During the transition to the new billing system, operator support services manually reflected service and service configurations on various platforms, which required significant time. With the implementation of Nexign Data Integrator, automatic data exchange and synchronization were provided - this made it possible to identify and eliminate several million inconsistencies, as well as reduce the burden on technical support and operation personnel.

Nexign Data Integrator implements centralized error and action logging, quickly corrects incidents and prevents new ones in real time. For subscribers, this means more stable operation of services and minimizing the likelihood of failures during peak load. For the operator's business, this is a reduction in downtime and resources for incident handling, as well as an increase in customer satisfaction. The platform also automates both routine and bulk operations, including simultaneous placement of customer orders and correct data changes in all required systems.

The introduction of Nexign Data Integrator in MegaFon is a prime example of how modern integration tools allow companies to maximize the transparency of services and their reliability for millions of subscribers. With the help of our platform, the operator was able to save the resources and time of the operation team, to increase the operational efficiency of the business. Nexign Data Integrator helps reduce incidents, significantly increase service quality and stability, and increase subscriber loyalty, "said Sergei Karpov, First Deputy CEO of Nexign.

The Nexign Data Integrator platform is a key tool in the operation of MegaFon's business systems: it helps ensure continuity in the automation of operational processes, as well as quickly develop solutions for billing systems and communication service management. The platform has established itself as a reliable system that supports our team in conditions of high loads and urgent tasks, - comments Evgeny Fomenko, Director for Development and Operation of MegaFon's Business Systems.