Sber launched an AI agent for participants in the SVO and their families in the Tula region

2026: Launch of an AI agent for WO participants

Sber, together with the Ministry of Labor and Social Protection of the Tula Region, presented an AI agent to support participants in a special military operation (SVO) and their families. Sberbank announced this on February 6, 2026.

The solution created on the basis neuronets Gigachat is available on the Hero 71 website. The service was developed by an IT company. Sberbank Business Soft

The AI agent combines data on all measures of state support - federal, regional and municipal - on one information resource. He will not only answer questions about support measures, but also select all available benefits for a specific citizen. The model is further trained on highly specialized data - regulatory legal acts in various areas on support measures at all levels and departments.

The service does not require personal data entry, gives detailed answers to any open questions of users, asks clarifying questions, and to receive specific benefits and payments, generates an individual list of necessary documents. The solution also provides verified links to official resources, allows you to leave feedback, sign up for volunteers or order a Mir card, providing the most complete information and practical support for the user.

{{quote 'author=said Oleg Ganeev, Senior Vice President of Sberbank. | This is an example of a service that helps to increase both the human center of the services provided and the effectiveness of processes in public administration. The decision will be useful for the work of regional ministries, social protection bodies, the MPSC, military registration and enlistment offices, as well as funds and other support organizations, helping them to effectively interact with participants in the SVO and their families. The project was developed with a high degree of replication - it can be quickly deployed in any region of the country. Given the successful launch in the Tula region, in the future we plan to scale this decision to all regions of Russia,}}

The service is available through mobile devices and web interfaces, which saves time and significantly speeds up the receipt of information, saving WO participants and their families from additional visits to institutions for consultations.

According to forecasts of Sber Business Software analysts, the introduction of an AI agent will significantly reduce the operational burden on state bodies and NGOs by automating up to 70% of typical calls. This will lead to significant cost savings. Information about support measures is easy to keep up to date: it takes less than a minute to make changes to the database.

{{quote 'author=noted Dmitry Milyaev, Governor of the Tula Region. | It is fundamentally important for us that digital solutions do not replace human participation, but strengthen it. The AI agent that we launch in conjunction with Sberbank is not an alternative to live communication, but a support and navigation tool. It helps the participants of the SVO and their families quickly and conveniently get complete information about all the measures required, do not miss anything, and our curators - to free up time for individual work, personal communication and solving complex, life issues. This approach makes the help system more human, targeted and effective,}}