Nakhodka SUO

The hardware and software system "Nakhodka SUO" is the solution of a task of optimization of flow control of visitors increasing efficiency and convenience of work of the organization.

A system consists of technical components:

• 1. The information booth (the touch terminal of the choice of services and printing of number coupons with a thermal printer).
• 2. The attendant workstation consisting from:  information display of the operator (optionally);  working PC of the operator.
• 3. Central board: plasma or a LCD panel, a LED board for information output about a status of queue and an output of an additional video series.
• 4. The audio system for the notification of visitors.

Systems capabilities: 1. Management of receive modes of visitors according to the adopted regulations: automatic distribution of visitors between specialists of one queue, or creation of separate queue on each specialist, a possibility of the statement of coupons only on active specialists, etc.

2. Flexible and convenient configuration of all parameters of a system:

• • Adding, editing and removal of users of a system, including the indication of a position, differentiation of the access level, a task of a workplace (office), installation of the queues serviced by the specialist and other settings.
  • Editing diagram of acceptance of visitors.
  • Possibility of service by one specialist of several queues and one queue several specialists.
  • An opportunity to quickly change structure and names of queues, a task of an individual operation mode of each of queues, grouping of queues for simplification of navigation in the information booth, etc.
  • Task of parameters of acceptance of visitors.
  • Flexible configuration of appearance of the central board: a design, a display mode, a task of one or several creeping lines, an output of static text blocks, the information booth,  information printed on the coupon.
  • Control of the issued and fulfilled coupons.

3. Maintaining detailed statistics on the written-out and fulfilled coupons:

• • on load of specialists;
  • on the average time of acceptance by each of specialists;
  • on a downtime of specialists;
  • on waiting time of a call visitors (average, minimum and maximum waiting time of visitors in queue in cuts of specialists, queues, in general on the organization, for different periods is calculated).

4. A possibility of the analysis of statistics by means of informative reports.

5. Possibility of additional informing visitors by different methods:

• • creeping line on the central board (can be a little);
  • the static text on the central board;
  • the additional text on the printed coupon of visitors;
  • audio-and the videos reproduced in the set intervals and with the set frequency.

A system is simple in installation and initial setup server and client software modules, does not require specialized preparation.

Nakhodka SUO is implemented in public institutions of several regions of Russia: Belgorod, Kirov, Novosibirsk, Penza and Yaroslavl regions, Kamchatka Krai, etc.