Integration module BIT:CRM 8 + Infinity

The joint project on creation of the integration module between products of 1C: Accounting and Trade company (BIT) which developed a system "BIT:CRM 8" and Weathervane Sale company which created Call center of Infinity is complete.

The received module allows to transfer processes of business to a new step. By automation of routine transactions the efficiency of the company increases, time for service and maintenance of clients is reduced.

For all users the following functionality opens:

• automatic identification of the client by the phone number and registration of contact with a binding of the written conversation;
• fast registration of the new client;
• the accelerated dialing by one click;
• intellectual routing of the entering flow of calls;
• queue management of calls and monitoring of the status of the colleague;
• development of a system under tasks of users.

New opportunities complement the usual interface "BIT:CRM 8" with a control panel calls that allows to increase the processing speed of calls, saving ergonomics of a working space of the employee.

"Internal projects on integration of the different systems always caused a certain concern in the customer. The work done by specialists of "BITS" allows to reduce to zero all risks, to save time and finance at implementation of Call center of Infinity and "BIT:CRM 8". The customer can be sure of a final result and in advance see result of automation", - Uyutov Vyacheslav, the marketing director of Weathervane Sale comments.

"When we created "BIT:CRM 8", were guided generally by small and medium business. Such companies need ready-made solutions, the fast start, lack of "long" investments and the fastest return is important. For this reason we made the solution on the 1C:Enterprise 8 platform – the usual interface, a direct connection with the accounting system, a possibility of further expansion and modification are strong arguments. Now this common information space includes also call center of Infinity. Users manage to calls directly from the Customer Relationship Management System that allows to use more effectively this channel of communication with clients", - Kiskin Alexander, the head CRM of 1C: Accounting and Trade company (BIT) says.