The CADIZ information center automated work of managers based on Call center of Infinity

The CADIZ company of www.kadis.ru upgrades communication channels with the clients. Project implementation was enabled based on Call center of Infinity from developer company of Weathervane Sale.

The CADIZ information center works in St. Petersburg since 1992 and is the oldest regional center ConsultantPlus in the city. Long ago and successfully performing information and legal service of the organizations, CADIZ is included in the Official register of product suppliers for the state needs of St. Petersburg. The coordination center of CADIZ ConsultantPlus network it is authorized to sign agreements on information exchange with authorities of St. Petersburg and the Leningrad Region.

Increase performance of the managers who are engaged in outgoing telephone sales by automation of routine processes – the main and global objective of company management which served as the driver for this project.

On an analysis result of a number of the products intended for automation of telephone service specialists CADIZ selected Call center of Infinity of the domestic developer of Weathervane Sale company. In addition to support of IP telephony technology, specialists paid attention to flexible opportunities of combination of the interface of attendant workstation and simple mechanisms of integration into third-party applications.

Implementation of Call center Infinity was followed by joint efforts of specialists CADIZ and engineers of Weathervane Sale company. Process of integration of Call center of Infinity with own information system of the company was the most responsible and important stage in the project.

On project finish process of work of managers changed. The client can initiate a call directly from the interface of the CRM system doubleclick of a mouse. On completion of dialog its result is fixed. At a repeated call to this client, at the manager the card containing the history of the previous dialogs will be displayed. At any moment the head of department can control process of work and if necessary adjust. Together with it wide analytical information on all calls and the achieved results which allows to estimate objectively work of personnel became available and to reveal weak links in business processes.

Top management CADIZ highly appreciates the achieved results — the received business process allowed to reduce contact processing time, most effectively using resources of managers for involvement of new clients. Now more than 30 employees use new opportunities, in plans of the company to develop the project and to increase the number of users of a system.