AVIAEKSPRESS (Infinity)

The project on automation of operation of managers of AVIAEXPRESS company started in September, 2010. The product of domestic developer "Weathervane Sale" - Call center of Infinity became base of the project.

The AVIAEXPRESS company founded in 2003 is one of the large and dynamically developing the agency in the market passenger air transportation. Sales offices are in the cities of Krasnoyarsk, Norilsk, Zheleznogorsk, Nazarovo. In 2009 the company issued more than 730 thousand passengers.

Rapid growth of the company led to the fact that at some point airline ticket agents ceased to cope with a flow of calls, the most part of time needed to be found for clients in sales points. There was a need for the effective instrument of processing and distribution of incoming calls.

"We understood that the situation at which our clients cannot timely will phone and to obtain information necessary for them, undermined their loyalty, - Andrey Kochuro, the sales director of AVIAEXPRESS company shares. – Having estimated the products which are present at the market, we stopped the choice on Call center of Infinity as most meeting our requirements regarding functionality and costs".

As envisioned by the management for call acceptance it was going to organize the selected service. It would undertake all work on processing of contacts, having allowed airline ticket agents completely will focus on work with clients in the hall. In the shortest possible time, using Call center of Infinity, five operator places were automated. Having estimated advantages of work of Infinity, the management of "AVIAEKSPRESS" considered necessary to equip all computers of managers of the company. Thanks to it, the need for the organization to separate service disappeared, managers became better to cope with the tasks, and on persons of clients more pleased smiles appeared.

According to Andrey Kochuro, implementation is still not complete up to the end, however already now there are first results - the quantity of daily serviced calls grew from 100 to 300. And from start of the project there passed only one month.