Implementation project of BIT:CRM 8 in "Hey Dzhi Service"

The 1C: Accounting and Trade company (BIT) completed a product implementation project "BIT:CRM 8" at the Hey Dzhi Service enterprise. In a project deliverable customer service quality increased.

Specialists of sales department communicate with clients and it is necessary to fix the complete information about relationship with buyers, meetings and the received arrangements with them. Besides, sales managers make out customer orders in base, however can ship goods in the absence of overdue receivables. All payments of buyers are displayed in "1C: Accounting 8". It is necessary to control quickly payments of clients that quickly to service them.

It was difficult to record all history of relationship with buyers earlier, there was no opportunity to configure reminders on important events and meetings. Besides, sometimes there were delays at service of buyers, in view of lack of exchange about cash flow between the accounting program and a third-party system of accounting of clients.

It was necessary to accelerate customer service using formation of the complete information about the schedule of meetings with the third-party systems, convenient data retrieval on the client and storage of history of relationship with the client.

For automation of work with clients and setup of data exchange about payments with a third-party system the program "by BIT:CRM 8" as it as much as possible satisfies to business needs was selected and has available implementation cost.

For project implementation invited the company "1C: Bukhchet and Trade (BT)", having experience of implementation of CRM systems on the enterprises of the polygraphic industry. In a project deliverable 5 jobs are automated.

Project Results:

• Succession of work with the client is provided that reduced risk of loss of the buyer;
• There was an opportunity to register all events during the work with clients and appeals to the company concerning products or services;
• There was an opportunity to store all history of customer relations and information on partners;
• A common information space allowed to communicate quickly about payments of clients and to quickly ship the order.

Aliyev Elshan Ashraf Ogly, CEO of Hey Dzhi Service company: "We are happy with the project on product introduction "BIT:CRM 8". Specialists of BIT company proved to be as true professionals of the case. Improvement of customer service quality became a result of the project".