CRM Mango Office

CRM Mango Office is the cloud, completely integrated with telephony customer relationship management system (CRM) containing the built-in management subsystem business processes (workflow) and calculation of KPI.

The CRM Mango Office service is created for a segment of medium and small business and expected implementation without involvement of consultants.

The functionality and the Mango Office interface are developed for the maximum convenience of work of staff of sales departments: in CRM there is an opportunity to build sales according to scenarios and to appoint responsible to each stage of the transaction - at every moment for good reason only one answers. It gives the chance to avoid loss of the client at the time of his transfer, double communications and to carry out job analysis of the specific manager during the transaction.

Screenshot of the program window, 2014

Advantages

The product is closely integrated with telephony. CRM Mango Office integrates possibilities of telephony and e-mail that allows to implement in the single program interface all communications with clients and to accumulate information on them:

• accept and make calls,
• store information on all made phone calls with fixing of date, a conversation time and phone numbers,
• write and listen to a talk,
• browse and send e-mail messages, etc.

The mechanism of additional CRM attributes and rich administrative part helps to customize a system practically under any specifics of business.

2017

In Call center the designer of scripts appeared

On August 3 the Mango Telecom company announced that in Call center of Mango Office there were tools allowing to create and implement scenarios of service and sales in work of operators.

Scripts give the chance to use fast interactive hints of remarks during the conversation with clients. Reading out the remark, the negotiator notes the answer of the client in a dialog window, and the script offers the following expression. Communication, thus, is based on in advance developed algorithm which is consistently advancing negotiations to the purpose told in Mango Telecom. On the basis of scripts it is possible to build not only sales, but also any other client interactions — technical support, consultations, polls.

In general scripts critically reduce the level of errors in negotiation tactics and speech constructions, remove need to keep in mind of procurement and in general put the overall level of service into smaller dependence on the speed of reaction, experience and professionalism of the telephone operator.

The designer of scripts in Mango Office represents a mayndmenedzher with intuitive control of blocks and communications. It is suitable for creation of scenarios of any complexity, ready dialogs for operators form automatically.

For control of execution of scripts special tools are also provided. Record of negotiations and the scenario are synchronized among themselves. The supervisor can listen to the file completely, comparing actions of the operator with logic and the text of a script, or if necessary at once to address the necessary fragment of audio.

According to each scenario in Call center statistics disclosing efficiency of scripts in work collects. These data help to compare success of different scenarios, to estimate quality of working off of scripts by employees and also to define in scripts the main routes of development of dialog to optimize communication. Service allows to make quickly in the scenario changes and at the same time saves the previous editions of scripts, leaving an opportunity to return any of former versions to work of operators.

Mango Office is integrated with E-Staff

On July 26, 2017 the Mango Office company announced integration of CRM Mango Office and the Recruiter E-Staff technology.

Integration with functionality of Mango Office expands possibilities of E-Staff. Telephone interviews — one of basic scenarios of interaction of the recruiter with potential candidates, the HR specialist makes on average ~ 100 phone calls in a day, and access to instruments of telephony ensures more comfortable functioning.

At receipt of a call to the selection specialist from the applicant of E-Staff automatically loads on a desktop a profile calling if the candidate is known to a system, and a system is connected to Mango Office. It allows the HR manager to begin a subject conversation quicker.

Gives to the head of service of selection of the analyst of Mango Office the chance to estimate efficiency of HR managers, at the same time records of negotiations with candidates act as an additional tool of control of recruiters.

With integration of Mango Office our E-Staff service purchases absolutely other opportunities: work more effectively, with big convenience, with greater speed — leaving from a routine, finding for more time to people. Finally this main thing in work of the recruiter. E-Staff was and remains the assistant in selection, and support by technologies of business communications strengthens arguments in our advantage. Boris Lavrinovich, CEO of Datex Software

2015: There was a next version of cloud CRM

On September 17, 2015 Mango Office announced release of the version of cloud CRM. This version, according to the statement of the company - the beginning of a cycle of the developments directed to improvement of a usability, development of a system of analytics and deepening of integration with telephony.

The main idea of the version of CRM Mango Office — process optimization of interaction of the user with a product.

The developer company systematized wishes of clients, revealed widespread scenarios of use of CRM and performed optimization of a product. High-speed performance of a system is increased, the design of the interface is improved.

CRM Mango Office is focused on sales management in the course of which telephone negotiations and electronic correspondence with clients. In this version of a product the interface of primary partitions with which the sales manager daily deals is optimized:

• partners,
• transactions,
• tasks and communications.

Navigation between them became more convenient, flexible scenarios of work, such as transition to creation of the transaction from the letter and transition to creation of the partner from the transaction are implemented. Interactive hints which appear at the first start of a system are added to CRM and describe how to use basic elements of management.

2014: Updating of CRM Mango Office

• Function of record and telephone tapping is added to CRM, opportunities for the analysis in statistics module are expanded.

• For convenience of using the card of telephone conversation is updated:
• the detailed description of the previous communications with the client,
• transactions,
• processes and tasks.

• There was a setup of user rights.

"The market of CRM continues to grow. According to forecasts of analysts, this year 50% of the companies are going to increase the expenses on this direction. We managed to create inexpensive, simple and flexible CRM for medium and small business which meets not only requirements of the companies under the authority of the customer base, but also gives additional opportunities: integration with telephony, process management and tasks, remote work, the reporting and accounts — Dmitry Byzov, the CEO of Mango Office told. — Implementation of CRM is caused most often by the need to increase business performance in general, and already then the needs for specific features. Today more and more companies stop the choice on a cloud solution because it allows to save on purchase of the equipment, to increase performance, to achieve to necessary scalability and availability there are 24 hours a day 7 days a week in any place. Thanks to a research we could be convinced of correctness of the selected business strategy as we see the interest of small and medium business in cloud services in general and oblachnoycrm clearly in particular".

Representation of CRM Mango Office, 2014