Microsoft Dynamics 365

Microsoft Dynamics 365 is the full-fledged IT ecosystem developed by corporation for effective management the front - and a back office of the company. ERP and CRM solutions on the Dynamics MS platform which needed to be set and configured separately earlier are integrated within one solution today.

The platform is implemented in a modular type: there are business applications for automation of sales, marketing, service maintenance, project management and resources. Modules can be connected as separately, and as a part of a set of business applications. The majority of functionality of a new system is implemented in the Azure cloud environment. Thus, Microsoft shows essentially a different approach to delivery of software to users: business can select what functionality is necessary to it in specific timepoint, to connect necessary modules and to scale them with growth of need for automation.

The main distinctive feature of the solution – convenient integration between system modules and access to any data to several clicks. It is not necessary to configure in addition data exchange between CRM and ERP any more: the general data model of CDM (Common Data Model), i.e. information from all applications is provided in MS Dynamics 365, from any sources in a system it is aggregated in uniform storage.

Approach to storage of data arrays allowed to reduce the probability of duplication of information and to increase information processing rate, so, and acceptances of management decisions. In turn, business users can easily adapt annexes to work of the organization now, having connected a system to the databases used in the company.

Dynamics 365 is compatible to the majority of products of corporation: so, interaction with usual office tools is easily configured Microsoft Office Outlook Microsoft Project, – thanks to what the business user can load data into applications, for example, directly from e-mail.

Moreover, integration with tools of predictive analytics and data mining (Cortana Intelligence, Power BI, Azure Machine Learning) provides to users competitive advantages. For example, through "smart" service of analytics Customer Insight it is possible to build a uniform profile of the client on the basis of data from different sources and also to see scenarios and forecasts of his behavior, considering a set of factors of external and internal environment. The connected module Relationship Insight gives the chance to configure the intelligent mechanism of management of mail: a system automatically determines what letters require special attention or potentially will help to conclude the profitable transaction.

Also the mechanism of work with modules, installations of superstructures and expansions to a system changed. Download in virtual shop Microsoft AppSource and even the user without special preparation can configure expansion units for MS Dynamics 365.

2020: An opportunity to create the link invitation to a video meeting in Zoom Meetings using Korus CRM Messengers

On March 27, 2020 Corus Consulting Group reported that now users of Microsoft Dynamics 365 can directly create from the interface of the CRM system the link invitation to a video meeting in Zoom and send it to mail or to any messenger convenient to participants using the module KORUS CRM - Messengers. Read more here.

2019

Korus CRM Messengers на базе Microsoft Dynamics 365

On March 28, 2019 the CORUS Consulting company reported that it together with Chat2Desk developed the solution Korus CRM Messengers for the Microsoft Dynamics 365 platform. The service will allow to communicate with clients via all popular messengers and social networks directly in the CRM system. Read more here.

The publication of the Ukrainian localization on appsource.microsoft.com

On February 27, 2019 OntargIT – the Microsoft partner in Ukraine – announced the publication on appsource.microsoft.com of a packet of the Ukrainian localization for cloud Dynamics 365 Finance & Operation "OntargIT — Dynamics 365 F&O Localization for Ukraine".

The publication on appsource.microsoft.com says that this solution successfully underwent all necessary multilevel test procedures, end-to-end processes solutions are prepared and set up, all modifications correspond to the best practices of development and security. The solution OntargIT - Dynamics 365 F&O Localization for Ukraine conforms to requirements of the Ukrainian legislation and can be built in any corporate system configuration of Dynamics 365 F&О intended for accounting both in the local Ukrainian companies, and in branches/representative offices of the international corporations. Use of OntargIT - Dynamics 365 F&O Localization for Ukraine will allow the company to function, as an unit, to unify technology of business, to provide the uniform quality standards in management of finance and supply chains, information technologies and personnel and also will help to receive maximum efficiency from investments in further development of a system.

For February, 2019, the localization packet for Ukraine developed by OntargIT is already used by such international corporations as: Winner Imports, Chanel, Fischer Sports, Wizz Air, Auto International, Pulver and many others.

2018

Implementation in Winner Imports Ukraine

In the summer of 2018 of OntargIT successfully completed an implementation project of the cloud version of M_crosoft Dynamics 365 for Finance & Operations which included the Ukrainian localization, in Winner Imports Ukraine companies.

Localization of Microsoft Dynamics 365 FO for the Russian business

On December 12, 2018 Corus Consulting reported that Microsoft released the Russian localization of the Finance and Operations system based on the Microsoft Dynamics 365 platform. One of solution opportunities – work in cloud infrastructure as vendor, in the environment of Microsoft Azure, and at own computing powers of the customer or the Russian data centers.

Microsoft Dynamics 365 for Finance and Operations - an evolutionary stage of development by the previous ERP from Microsoft – Dynamics AX (Axapta) - and now one of Microsoft 365 products of the line. The product family 365 from Microsoft allows clients to integrate the solution of various tasks in a uniform landscape: accounting and planning, CRM, forecasting, IoT, Big Data, analysis, office tasks. Consolidation of products on a single platform gives the chance to increase profitability of business, to integrate data streams in a common information space, to use analytical data for acceptance of management decisions and to provide the high performance of employees of back-and front-office.

Microsoft Dynamics 365 FO has the intuitive interface and is available to work on any device – via the web interface. The visual environment of the user development Microsoft PowerApps allows to create the mobile applications demanded in the market without use of serious knowledge in development.

Within the last release of the Dynamics 365 for Finance and Operations platform the Microsoft corporation announced an exit of the Russian localization, including necessary statutory requirements. Reflection of the Russian specifics found itself in such blocks as settlings with clients, suppliers and accountable persons, management of fixed assets, overhead allocation, management of banking and cash activities. Within the coming months blocks on work with alcoholic declarations, support of the scheme of work with safe custody, process production and functionality "Goods in way" prepare for release.

The Dynamics 365 for Finance and Operations platform lifts ERP to higher level, advancing expectations of the Russian market and expanding the range of the services offered business. For the first time the ERP system became a part of Azure, is integrated with other applications of Azure and allows us to use all complex of the developed optimization solutions without the need for development of integration and additional infrastructure solutions. Now all advantages of the modern, adapted solution for global resource management of the enterprise are available also to domestic customers who will be able to appreciate cloud opportunities. Dmitry Vashchilov, director of the department of ERP of CORUS Consulting Group

Exit of Dynamics 365 Layout and Dynamics 365 Remote Assistant for HoloLens

In September, 2018 the Microsoft company submitted the new applications using artificial intelligence and the mixed reality for Dynamics 365. With their help the organizations and the enterprises can fully use possibilities of a helmet of the mixed reality of HoloLens for business challenges.

It is about applications which are called Dynamics 365 Layout and Dynamics 365 Remote Assistant. They allow to connect in real time the staff of the company through HoloLens. So, the large American energy   company Chevron already uses this program providing for remote interaction of exit workers with highly qualified specialists. Chevron bought about 100 headsets for the "field personnel" and is going to purchase even more equipment.

Microsoft made a helmet of the mixed reality of HoloLens suitable for business through Dynamics 365

Earlier every month to the operator was necessary to fly from Houston on an object in Singapore for check of the equipment. Now it timely checks, using Dynamics 365 Remote Assist, and can reveal problems and issue permissions to operate instantly — it is noted on the website of Microsoft.

The solution can be also applied in retail, for example, to training of selling assistants and control of their activity. Also it is applicable in any service companies as the artificial intelligence is able to distinguish a natural language and can improve customer interaction. One more potential scope of application — marketing and researches of the market.

As for Dynamics 365 Layout, this application allows to visualize a situation of premises in  actual scale. In  Layout it is possible to change the 3D sizes - objects and  to rotate  them, editing design  on the run, providing competitive advantages to customers from  retail, production and  other ^[1]

HoloLens can go on-line only through Wi-fi network that limits possibilities of use of the device a little. Support of LTE will be implemented later.

Business instruments of marketing and analytics based on AI

The Microsoft corporation in March, 2018 provided large-scale updating of the packet of business applications of Dynamics 365, having filled up it with a number of tools for work with corporate clients. The provided products are generally intended for process automation of marketing and analytics.

Within Dynamics 365 customized applications were implemented:

• For Marketing (for marketing),
• For Sales Professional (for professional sales),
• Power BI for Sales Insights and Power BI for Service Insights (for analytics),
• Common Data Service for Apps (for development of business applications),
• Common Data Service for Analytics (one more tool of advanced analytics).

The offered tools are positioned by the company as tools for ensuring digital transformation and are available through a cloud on servers of the company, but can be deployed locally. All sales of solutions will be performed through partners.

Dynamics 365 for Marketing

By Microsoft Dynamics 365 for Marketing it was created within cooperation of the developer and Adobe company. It is intended to help users to integrate sales and marketing, having started work with Dynamics 365 for Sales (for sales) and a packet of Office 365. With its help management of multichannel campaigns is supposed.

As told CNews in the Russian representative office of corporation, the different algorithms of machine learning working "from a box" will allow not just to perform mailings or to wage marketing campaigns, and to interact with the client at the necessary moments and on the necessary channel. It will be also interesting by Microsoft Dynamics 365 for Marketing also to the agencies of a full stroke — the solution gives the chance to manage marketing campaigns of clients and to keep track of results, consider in the company.

Dynamics 365 for Sales Professional

The application for professional sales had the opportunities connected with artificial intelligence: * the digital assistant on customer interaction, capable to give advice and to release thematic reminders for sellers.

• Automatic data loading from Outlook — the program analyzes e-mails and finds suitable messages for specific accounts, allowing to trace them.
• The analysis of the involvement of users according to e-mails (the additional tool) which allows on correspondence with clients to keep track of their potential interest in additional cooperation.

Versions of applications for sales and customer service should allow to create using artificial intelligence ready analytical outputs in the specific directions of business: marketing, sales, customer service, finance, transactions, personnel.

Dynamics 365 Power BI for Sales Insights

For the Power BI for Sales Insights application the so-called analytics of customer relations — based on representative transactions, the analysis of opinions of customers, e-mails and also frequency and level of the partner interactions received from Dynamics 365, e-mail and social networks is implemented. Also in this application there was a tool allowing to predict events in the future.

Dynamics 365 Common Data Service for Analytics

The application for development of versatile business solutions will allow rather nonprofessional specialists to adapt already existing applications for Dynamics 365 and Office 365 under any user devices.^[2]

2017

Integration with LinkedIn

In April, 2017 Microsoft announced integration of the Dynamics 365 platform with business social network LinkedIn which the American software giant officially purchased at the end of 2016.

According to the message of Microsoft, by July, 2017 the Dynamics 365 for Sales service will be able to work together with the solution LinkedIn Sales Navigator thanks to what users of both products will be able to receive relevant recommendations and  content  and also to update accounts. For this software will "scan" e-mail of the specialist in sales, his calendars and data with LinkedIn to estimate efficiency of interaction with the potential client and to recommend methods of preserving of the risk transaction, for example, by attraction to work of the colleague at which this client is added to the contact list on LinkedIn.

Microsoft connected Dynamics 365 with LinkedIn

The CEO of Microsoft Satya Nadella specifies that it is about improvement of the artificial intelligence (AI) which is the central element in work of Dynamics 365.

I want to democratize AI that any client using these products [Dynamics 365 and LinkedIn is a comment of TAdviser], could take actually the data and load them into AI for own needs — the head of Microsoft noted.

Microsoft will offer clients the packet consisting of Dynamics 365 for Sales, Enterprise Edition and  LinkedIn Sales Navigator Team at  the special price of $135  counting on one user a  month.

According to the executive vice president of division of Microsoft Cloud and Enterprise Group Scott Guthrie, integration of Dynamics 365 with LinkedIn Sales Navigator will increase efficiency of sellers due to interaction of professional networks and customer relations.

As notes Reuters agency, Microsoft is in the lead in the market of operating systems and office programs, however the company is rather little player regarding sales of software for the organization of sales from shares in the amount of 4.3%. Microsoft is inferior to Salesforce.com, Oracle and SAP (data of Gartner for 2015).^[3]

2016

Microsoft does Adobe Marketing Cloud by priority marketing service in Dynamics 365

In September, 2016 at the Ignite conference Adobe also Microsoft announced plans for strategic partnership. Together the companies will help business on the way of digital transformation and to provide individual approach and steadily high quality of service at each stage of customer interaction. Thanks to services Microsoft Azure, Adobe Marketing Cloud and Microsoft Dynamics 365 the enterprises will be able to strengthen a position of the brands in the market.

Under the terms of partnership of Adobe does Microsoft Azure by a priority cloud platform for Adobe Marketing Cloud, Adobe Creative Cloud and Adobe Document Cloud. Azure provides to Adobe reliable, global cloud infrastructure and the powerful platform of data processing for intellectual services, including universal remedies of machine learning and cognitive opportunities of Microsoft Cortana Intelligence Suite and SQL Server.

Microsoft does Adobe Marketing Cloud by priority marketing service in Dynamics 365 of the version of Enterprise, providing to the clients a powerful and most full range of marketing tools in new generation of intellectual business applications of Microsoft.

Presentation of Dynamics 365 service

On July 6, 2016 Microsoft announced the corporate cloud service of Dynamics 365 which integrated the latest CRM- and ERP solutions of the company for complex and productive business management. Besides, AppSource business Poe shop was provided.

The solutions providing workflow control, resource allocation, formation of different types of financial statements and also quality improvement of the services provided by the organization, the analysis of client activity and sales planning were a part of Microsoft Dynamics 365.

Microsoft announced the cloud service of Dynamics 365 which integrated ERP and CRM

The analytical Power BI tools and services Azure Cortana Intelligence Suite will be available to users of service to optimization of production, receiving the detailed market forecasts and creation of the relevant, considering a set economic factors, marketing plans.

For example, using Cortana Intelligence services it is possible to analyze all information stream, structured and unstructured, both in the company, and on the Internet, and with a high accuracy to predict demand for these or those products and services — the corporate vice president of Microsoft for cloud services and Takeshi Numoto business says. — The data access from sensors in IoT-solutions on Dynamics 365 will allow service staff to carry out more qualitatively monitoring of the equipment, in time to reveal anomalies in its work to avoid excess repair costs and loss arrived. At the same time, thanks to perfect integration of Dynamics 365 and Office 365 users will be able to obtain the current information on a status of finance and sales from the corresponding applications directly in the letter, without leaving Microsoft Outlook.

Microsoft Dynamics 365 will be available in the fall of 2016, as well as app store to business of AppSource in Microsoft Azure. On this portal there will be corporate software developed by Microsoft and its partners. By the time of start of AppSource more than 200 services will be available.