Richat: Smart Chatbot Platform

The main articles are:

• RPA (Robotic process automation)
• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding
• Chatbots (Chat-bot) Virtual interlocutors

2026: Launch of AI assistant platform for business without programming

On February 9, 2026, Richat introduced an intelligent chatbot platform that allows small and medium-sized businesses to implement AI solutions without involving developers. The product is registered in Rospatent and is included in the register of domestic software.

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Фото: Richat

The market for brands' presence in the digital space is undergoing a structural shift. In 2025, chatbots are actively used in various industries - from retail and finance to education and healthcare. And according to the DemandSage report, by 2027, chatbots will be the main tool for 25% of all companies.

According to Richat representatives, most heads of Russian companies understand the potential of AI, but do not know where to start the implementation. The constructor solves this problem. The system is trained on the data of a specific company - it is enough to download documents in any format or indicate links to the site. Programming is not required.

For example, manufacturing companies can create interactive product instructions. HR departments use bots to adapt new employees - all the necessary information is available in a dialogue format. Marketers can upload competitive data and get benchmarking. And technical support and FAQ - to create bots and reduce the number of calls to live operators by 80%.

A separate area is the partner model, where web studios, SMM agencies and integrators can use bots for their customers.

AI assistants work around the clock, which directly affects the quality of client service. Prompt responses to queries increase audience loyalty and conversion to purchase. At the same time, the business retains control over information - the system is trained only on the data that the company is ready to provide.

The platform works with the main messengers and CRM systems. Users configure the behavior of the assistant through prompts and manage access rights. An API is provided for integration with external services.

Richat operates in Russia and Kazakhstan. The company is a resident of the Astana Hub technology park and has already launched several pilot projects with large companies.