Developers: | Mayasterisk (myAsterisk) |
Technology: | Call centers, IP telephony, SaaS - Software as service |
Callbox is the platform allowing to organize replacement of old automatic telephone exchange (poor functionality, expensively to service, capacity on a limit, failures in work, difficult setup, security questionable, are not present ability to integrate, paid expansion) and to create full-fledged Contact-center with the minimum costs and the increased functionality.
Advantages:
- The web interface - simple setup via the web interface without specific knowledge. A call recording - with an opportunity to listen and download.
- IVR and voice services - the voice menu of your company, without restriction of quantity of branches and setup via the web interface, voice mail.
- Personal account - for setup of readdressing and viewing statistics of the calls.
- Statistics of calls - graphic and tabular reports on calls with filtering by different parameters.
- Conferences & Video are ringing - collective meetings.
- Billing & Faxes - the expense accounting on communication on employees, departments and lines. The fax delivery via the interface, storage of faxes or acceptance on an e-mail.
- Notifications & Monitoring - display of loading of the server, control of work of trunks, subscribers, notifications on an e-mail.
- Integration & API - CRM, Help Desk, ERP, billing, databases, the Active Directory, etc.
Installation on your equipment or delivery together with the server is possible. Reliability of 99.99% - trouble-free operation on high loads and reservation. There is all necessary - wide functionality, connection of the equipment of different vendors, integration. A pilot command - in 5 years more than 300 projects on implementation of the IP PBX are implemented.