IAS of MKGU (Your control)

A system "your control" provides carrying out "national monitoring" quality of public services

Legal basis of system operation

December 12, 2012. The Government of the Russian Federation adopted resolution No. 1284 "About assessment by citizens of efficiency of activity of heads of territorial authorities of federal executive authorities (their structural divisions) taking into account quality of providing public services by them and also about use of results of the specified assessment as the basis for decision making about early termination of execution by the corresponding heads of the job responsibilities". This resolution gives to citizens the chance to affect directly quality of public services, estimating work of officials in the specific place, on specific service.

Functionality

IAS of MKGU (Your Control brand) collects responses on different channels. A system asks citizens who received public service recently, to estimate its quality, sending SMS messages, addressing them by phone, conducting surveys via electronic terminals in the multifunction centers and on the websites.

"Your control" accumulates and generalizes all responses and quarterly creates summary estimates on each department, its regional or structural division. These summary estimates go then to federal executive authorities which on this basis take adequate measures – up to making decision on early termination of execution by the corresponding heads of the job responsibilities.

On the website "Your Control" it is possible:

• estimate quality of the rendered service in points; give a mark to department which provided it; to specific division of this department in the specific city, the settlement, the village;
• answer questions of the short questionnaire: what is the time, money it was spent to receive service;
• write a detailed response about what was pleasant or was not pleasant when receiving service, to tell about difficulties which it was necessary to face, or, on the contrary, to praise someone; the comment can be accompanied with photos or video
• look mark which was put down to department, specific division of this department, by other consumers of services.

Thanks to the website heads of authorities have an opportunity to see the work as eyes of consumers, to compare themselves to others - and to make on this basis specific decisions on work improvement.

On the basis of data from IAS of MKGU KPI of heads of territorial authorities are calculated.

The organization of data transmission in IAS of MKGU

The automated interaction with third-party information systems through a single system of interdepartmental electronic interaction.

Private interface of IAS of MKGU

A set of subsystems (offices) with different levels of accesses, each of which is intended for a certain user group and includes a certain set.

Scheme of connection of MFC to the Your Control system

Digits of IAS of MKGU 2013-2018

Development plan for IAS of MKGU

Orders of the State Council of May 4, 2017 No. of the ave.-1001gs.

• Distribution on the bigger number of federal services
• Assessment of the regional and municipal services rendered in MFC and implementation of KPI of heads of MFC on the basis of collected estimates
• Obligatory quality evaluation of provision of services at all stages of their providing
• Implementation of motivation of employees and heads of territorial authorities and MFC on the basis of data from IAS of MKGU

The mechanism of quality evaluation of provision of services according to the plan of the Ministry of Economic Development should be implemented in all federal authorities and MFC (including services of off-budget funds) till March 1, 2015.

In October, 2014 it is going to implement a connectivity to IAS of MKGU through SIEI.