| The name of the base system (platform): | Artificial intelligence (AI, Artificial intelligence, AI) |
| Developers: | Hopper of IT (earlier Rospartner, Development of associations of service partnership) |
| Technology: | ITSM - Management systems for IT service |
2018: Opportunities "Service monitor" and solvable tasks
The software product and cloud service for event management and metrics
Main objectives
Collect data from monitoring systems of services, business processes and infrastructure, to analyze them and to start event management for the purpose of cost reduction and business risks.
Features
- Monitoring. Data collection from different sources of information (monitoring of the equipment and software, business processes, actions of users, robotic checks and other)
- Analysis. Creation of model of a system. Comparison of data and calculation of statuses of nodes and services based on events: Categorization. Determination of criticality. Autogrouping. Determination of responsible
- Management. Visualization (portal and mobile application). Notifications: Messengers, Email and SMS. Telephone answerphone. Integration. Incidents in ServiceDesk of a system. Tasks in TaskTracker of a system. Start of scripts. Remote control. Robotized scripts
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