VK Assistant

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• Speech technology: On the path from recognition to understanding
• Virtual Assistants (Global Market)
• Smart Speakers Voice Assistants (Global Market)
• Smart speakers Voice assistants (Russian market)

VK Assistant is a dialogue platform based on artificial intelligence technologies for automating user services. Allows you to interact with corporate systems in a natural language: you can quickly find the necessary information that is stored in the company's internal services, automate daily duties and solve other work tasks.

2022

Description

As of February 2022, the solution description: VK Assistant is an artificial intelligence-based dialogue platform for automating user services. The platform belongs to the IPA - Intelligence Process Automation class.

VK Assistant Platform Features

A digital assistant is a Russian platform that provides the user with the prompt receipt of information and consulting services and information services by interacting with corporate systems in a natural language.

In fact, this is a digital personal assistant for an employee who provides the latter with various services and data, the source of which is corporate systems.

The focus of the platform is on integration with complex corporate systems such as SAP, Oracle, etc., while the user is as distant as possible from the relationship with these systems, the Digital Assistant does everything for him.

The user's task is only to form a request to the natural language assistant, since he would speak to a person.

Among the features of the platform for February 2022:

• Natural Language User Dialog, Russian
• A single window of communication, no need to get used to many interfaces
• Robotization of service development on request
• Multiple channels of interaction (text/voice), any dialog technology
• Availability of ready-made APIs for industrial platforms (SAP, etc.) and pre-configured scenarios
• Independence from the manufacturers of the platforms with which it integrates can be any
• Independence from platform chatbot manufacturers, can be any
• Can be placed both in the cloud and on-premiere
• Issues worked out and resolved, safety the platform is already operating at large industrial Russian enterprises

2020: Presentation of the "Digital Assistant"

On October 29, 2020, the Mail.ru Group introduced the "Digital Assistant" - an intelligent assistant that allows company employees to work faster and more efficiently, and their customers to gain prompt access to client services. Thanks to it, employees and customers will be able to quickly find the necessary information that is stored in the company's internal services, automate daily duties and solve other work tasks. You can communicate with a virtual assistant in the same way as with a colleague: voice or chat.

"Digital Assistant" is an artificial intelligence platform: a virtual analogue of an experienced secretary with impeccable memory. The Assistant works as a single point of access to various corporate services: it easily integrates with Russian and Western enterprise management systems. At the request of the employee, "Digital Assistant" can find colleagues' contacts on the internal portal, order history, or quickly process the customer's request. In addition, he can be reworked routine tasks: preparing daily reports, organizing regular video conferencing, sending letters.

The virtual assistant perfectly understands live speech - it was created specifically for Russian-speaking users. You can communicate with him in free form - through his own interface or through instant messengers: Skype, Telegram, Slack, Myteam, and so on.

The "assistant" knows how not only to respond to requests, but also to take the initiative. So, for example, if you ask a question about vacation, he can suggest when it is better to leave to rest, so that it is as effective as possible for the workflow, who can replace the employee and how many days of rest are left in the current year.

The emergence of the "Digital Assistant" is the next step of the Mail.ru Group towards the development of applied functional solutions for business. We have extensive experience in developing such services for users, we have been working with big data, predictive models and voice services for many years, and in recent years we have formed an expertise in integrating technology products into the infrastructure of large companies. I am sure that our Digital Assistant will become one of the most useful solutions on the market, - commented Pavel Gontarev, Managing Director of Mail.ru Digital Technologies.

The "Digital Assistant" was based on the development of the Mail.ru Group in the field of applied artificial intelligence. Product compatibility with enterprise systems is provided by the software interfaces of the CUBE platform, which recently joined the Mail.ru Digital Technologies team.