Moscow Industrial Development Agency: PromMos_Robot Chat-bot

Main article: Chat-bots Virtual interlocutors

2021: Create Chat Bots @ PromMos Robot

The Moscow Industrial Development Agency has created a chat-bot @ PromMos_Robot, which works on the Telegram platform. With its help, industrialists can quickly get up-to-date information about subsidies and other support measures, and select a site for hosting their enterprise. This was announced by the DIPP of Moscow on April 6, 2021 from the words of Vladimir Efimov, Deputy Mayor of Moscow for Economic Policy and Property and Land Relations.

The chat bot in the Telegram messenger was specially created for operational support and consultation of industrial enterprises. With its help, business representatives can leave an application for questions they have online, without calling specialists. This is very convenient and significantly saves time. In a chat booth, you can get up-to-date information about existing subsidies and the launch of products in Moscow, find out about the possibilities of technological audit, and also clarify which department is responsible for this or that issue, "added the Deputy Mayor of Moscow.

To ask a question and get advice, you need to go to the chat bot @ PromMos_Robot on the Telegram platform and click/start. After that, a bot called "Moscow Industry Support Hotline" will ask to indicate the company's TIN, its actual address, as well as full name, position and contacts for user feedback.

The bot will transmit this data to a specialist of the Industrial Development Agency, who will remotely select the necessary information and send it to the user according to the contacts indicated in the appeal. In addition, industrialists can directly communicate with an Agency specialist in a chat room if they suddenly have additional questions, "said Alexander Prokhorov, head of the Moscow Investment and Industrial Policy Department.