| Developers: | Urban station of ambulance Mr. Nur-Sultan |
| Date of the premiere of the system: | June, 2020 |
| Branches: | Pharmaceutics, medicine, health care |
2020: Start of Telegram bot
At the end of June, 2020 in Nour-Sultan Telegram bot for a call of ambulance is started. Its name in the messenger — @ns103bot.
Through this service it is possible to send the request for an ambulance call independently. It is necessary to answer all questions of a bot (for example, to describe symptoms of the indisposition), to specify IIN and a residence address. After that the request will get to the manager who will define urgency of a call according to the order of the Kazakhstan Ministry of Health.
Each call of emergency medical service is divided into four categories and each category has regulations of time and arrival. After assignment of category of urgency the order placed via Telegram bot gets to queue of calls. In case of availability of obviously false data, the request will be rejected.
Earlier in June, 2020 the director of urban station of emergency medical service Nur-Sultan Murat Orazbayev said that the quantity of calls increased by line 103 four times because of COVID-19 coronavirus pandemic.
 | Urban station of ambulance works in the round-the-clock mode, enormous load of crews now. For the purpose of dialing improvement we still added five panels from managers 103, plus seven panels of contact center … I will not hide, there are calls which are executed with delay. The percentage share makes up to 5%. It is admissible. I understand that each resident of the capital wants that the ambulance arrived to him without delay — he noted. |  |
Orazbayev also added that earlier in the city worked at the line of 118 crews. Due to the increase in quantity of calls and addresses the number of crews was increased up to 150.
Telegram bot @ns103bot is designed to unload managers of ambulance and to improve work of health services. Work of the situational center is also started – specialists distribute patients with a koronavirusny infection of COVID-19 on hospitals that there was no overpopulation of one organization.[1]
Notes
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |