Oracle Supplier Warranty Management

The Oracle corporation presented in March, 2013 the solution Oracle Supplier Warranty Management which is a part of the Oracle E-Business Suite complex which will allow to optimize processes of management of requests for warranty service and cost recoveries by the supplier.

Oracle Supplier Warranty Management integrates the products Oracle Depot Repair, Oracle Complex Maintenance Repair and Overhaul (cMRO) and Oracle Endeca Information Discovery, proposing single complete solution for management of warranty service, cost recovery, the automated creation of requests, management of them, trackings of return of faulty components and cooperation with partners.

Integration of Oracle Supplier Warranty Management into Oracle Depot Repair and Oracle cMRO gives an opportunity to trace requests for warranty service to the supplier, the center of distribution and components, allowing to cope more effectively with problems which can cause discontent of clients and reduce product quality. In turn, the solution Supplier Warranty Management is used by Oracle Endeca Information Discovery for providing processing to users of opportunities, the analysis and check of justification of requests, containing unstructured data, such as messages of clients about problems, the records of technical specialists given remote diagnostics, results of tests and a supplier record and also structured data from business applications of Oracle ERP, Oracle Agile Product Lifecycle Management and Oracle Siebel CRM.

The solution Oracle Supplier Warranty Management is intended for work in a set of the industries, including in the field of high technologies, production of medical devices, automotive industry, the space industry and industrial production. It excludes the need for completions, offering ready integration tools with business applications of Oracle ERP, Oracle Agile Product Lifecycle Management and Oracle Siebel CRM and also tools for integration into applications of other suppliers.

"Management of warranty service was traditionally perceived as expenses on business, but not as an opportunity to reduce costs and to raise customer satisfaction — Hannes Sandmeier, the vice president of Oracle for development of the solutions cMRO and Depot Repair noted. — Oracle Supplier Warranty Management for Oracle E-Business Suite proposes complete, integrated solution which allows to collect the cost of faulty components and parts from suppliers, to increase their responsibility for quality and also to control giving, processing and tracking of requests for warranty service".

According to developers, the solution Oracle Supplier Warranty Management allows to create quickly the warranty obligations of suppliers and templates of warranty service tied directly to the database of suppliers, a management system for stocks and base of the unrolled products in the Oracle ERP complex. Any request will not be missed thanks to the automatic notification of service staff that the guarantee of the supplier extends to a faulty component.

Among other features of the solution in Oracle noted: minimizing of delays in decision making thanks to providing to service staff simple access to rules of drawing up requests depending on a context and a situation, to conditions, forms of requests, instructions for return of faulty components and the printed transport labels for their return; ensuring accomplishment by subcontractors of service requests and more effective cooperation with use of the portal for partners; optimization of data entry thanks to fast and simple creation of requests for cost recovery by the supplier from requests of clients for the warranty service including executed by the third parties; the accelerated compensation thanks to the flexible opportunities of tracking of the status supporting operational, accurate interactions between the servicing organization and the supplier; an exception of errors and omissions which can delay monetary calculations, thanks to process optimization of submission of requests, monitoring of the status, resolution of disputes and replacement of components; timely identification of fraudulent activity, wrong requests, problems with suppliers and quality.