SberBusinessBot

The main articles are:

• CRM (Customer Relationship Management System)
• SaaS - History. Philosophy. Development drivers
• Speech Recognition (Technology, Market)
• Speech technology: On the path from recognition to understanding
• Chatbots (Chat-bot) Virtual interlocutors
• Virtual Assistants

2024: Using GigaChat to Find Information

AI-the solution from Sberbank Business Soft will help the business quickly find what it needs information large data arrays with. Business GigaChat Sber Software announced this on February 28, 2024.

The virtual assistant will analyze hundreds of documents, find and structure the necessary data and help answer questions.

Bot from Sberbank Business Software will help companies use all available resources more efficiently. So, with its help, you can speed up the search and summarization of information in internal documents, eliminate errors caused by the human factor, and also free up the time of employees to solve more complex problems.

To effectively operate the service, it is enough for a business to provide text documents and update them in a timely manner. Having received a request from the user, SberBusinessBot gives an answer in accordance with the script or refers to the database with documents where it searches for suitable fragments. The service uses RAG (Retrieval Augmented Generation) technology, which allows you to add additional information to the query context to the language model, and as a result, the user receives a more complete and accurate response.

The GigaChat service is responsible for analyzing the found data and formulating the final material: if necessary, it itself paraphrases the text for a more comfortable perception. Thus, the AI assistant, for example, is able to replace the first support line, where most customer requests are typical, and responses to them are often in the company's internal documentation. At the same time, he recognizes the meanings and nuances of the question, so he can cope with the requests of users who are asked to him in a non-standard manner or contain inaccuracies in the wording.

At the end of February 2024, the AI assistant is available in custom projects on individual terms, in the second quarter it is planned to launch functionality for all SberBusinessBot users.

2023: SberBusinessBot Solution Review

The message "your call is very important to us" has already become a meme and most often means that the client will hang up without listening. People will prefer to go to a competitor who will respond first rather than "stay on the line." When the market is saturated, and technologies are rapidly developing, we are not talking about waiting for the first released operator, but about the expectations of the client. And how business justifies them. At any time of the day, chat bots quickly react and help where operators cannot cope. They collect customers in a single stream from social networks, from sites, from advertising - from everywhere they can come from, and where they may not be lost or responded to immediately. The success of using virtual assistants depends on how the chatbot is configured, how trained and smart we are. An example of such a modern platform for building communications using artificial intelligence is SberBusinessBot. Read more here.