| Developers: | Globus-Telecom |
| Branches: | Government and social institutions |
| Technology: | Call centers, IP telephony |
SATO allows to receive calls of subscribers in the automatic mode, to support with them dialog, to reproduce by the synthesized voice the processed information and to receive confirmation of correctness of data and also to perform monitoring and quality evaluation of service of telephone addresses.
The system of the automated telephone service of "SATO" is intended for acceptance of telephone addresses (voice messages) and their subsequent transfer on further processing. Functions of the program include:
- Acceptance and record of voice messages under protocols of telephone communication
- The centralized storage of the accepted voice messages.
- Sending the accepted voice messages by e-mail.
- The interface of access to the centralized storage of voice messages.
In a system the possibility of obtaining information by the subscriber using voice commands which he gives to the automatic informant is implemented. But if desired subscribers can pass into the tone mode or wait for the reply of operator.
Developers provide a possibility of development of functionality of SATO taking into account customers needs. For example: providing information on rates for services, the addresses of points of payment and the diagram of their work, acceptance of payment on "short" number through the SMS.
Advantages of use of the software product to customers: the round-the-clock availability of service, high service rate of subscribers, multichannel processing of addresses, minimizing of errors due to elimination of a human factor.
In December, 2017 the system of automatic telephone service (SATS) passed state registration in the Ministry of Telecom and Mass Communications of the Russian Federation and is included in the Unified register of the Russian programs for electronic computers and databases.
- Certificate on state registration of the computer program No. 2011617723 of 10/18/2011
- (Whether) owner: Globus-Telecom
- Author(s): Eremin A.V., Kuznetsov K.V., Kuzmenko M.Yu., Rybakov S. Yu.
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