Systeme Electric completes migration of service units to SimpleOne platform

2026: Completion of Migration of Systham Electric Service Units to SimpleOne Platform

ITG Systeme Electric On February 9, 2026, the Corporation announced the completion of the project for the migration of System Electric service units from a foreign automation platform to a business processes the Russian solution. In SimpleOne 2024 system integrator ICL SOFT , he moved IT HR the services of Systems Electric to a new platform, after which the system began to scale up to other divisions of the production company. The project covered more than 3,000 employees in 18 representative offices located in and. At cities of Russia Belarus the same time, it was possible to maintain the usual level of service and mature work processes. The level of satisfaction of employees with the platform is 90-95%.

After the migration of IT and HR services, the System Electric internal team was trained and certified for the subsequent independent development of the platform. Further, the solution was scaled to an ESM model with the connection of new divisions, including information security, legal service, accounting, procurement and logistics, administrative department, real estate management, labor protection and security.

In this project, in one month it was necessary not only to replace foreign software, but to preserve mature processes, the level of service and the user experience familiar to employees. The ICL SOFT team acted as a technology partner, taking responsibility for the business outcome and managing risks under tight deadlines. The SimpleOne platform made it possible to implement the solution without compromises in quality and lay the foundation for further scaling to a full-fledged ESM model, "commented Dmitry Zolotarev, director of the BPM platform department [1] ICL SOFT.

As a result, the SimpleOne platform has become a single channel for employees to interact with all internal services of the company. Instead of contacting by e-mail, phone and through paper applications, employees switched to using a centralized portal. Thus, the company made the transition from disparate appeals to the single window format. At the same time, we managed to maintain a high quality of service: the level of employee satisfaction is 90-95%, more than 95% of requests are assessed as meeting or exceeding expectations, and the service level agreement (SLA) is 100% implemented in all areas.

The System Electric project is a clear example of how the service approach organically fits into Russian business practice, providing transparency, manageability and understandable service for employees. Thanks to SimpleOne, the company was able to very quickly move to the ESM approach, preserving mature processes and the usual format of work. The platform initially takes into account this specificity, so world practices are not formally copied here, but adapted to real business tasks, "said Dmitry Gachko, founder of ITG Corporation and IT PARK RUS Technopark.

The prerequisites for the project arose in 2022, when System Electric began looking for a Russian alternative to the Western business process automation platform ServiceNow. The key task was to transfer the main processes in just one month and maintain the level of service that employees are used to. According to the results of the analysis, the System Electric team chose the SimpleOne ESM platform.

We have been developing the platform for several years, and the customization process always goes without difficulty. SimpleOne allows you to solve all the tasks set: the platform is flexible enough to adapt to the specifics of our business, and at the same time does not require excessive efforts to finalize, - said Vitaly Denisov, IT project manager at System Electric.

In 2026, Systems Electric will focus on creating a single digital corporate space: personalization and role model, employee life cycle automation, omnichannel support and deep integration with HR , ERP/1C and monitoring systems. The platform will bring together key enterprise services, access management in a single ecosystem.

2025: Migration from US platform ServiceNow to domestic SimpleOne

On December 30, 2025, the Russian manufacturer of electrical equipment Systeme Electric announced the completion of the migration from the American platform ServiceNow to the domestic solution. SimpleOne Project data is published in the case of SimpleOne, a platform developer, and integrator. ICL Soft

The project was initiated in connection with the start of Systeme Electric's independent activities in Russia after separation from the French Schneider Electric. To maintain a high level of service when changing software, the company considered more than 20 Russian solutions, choosing SimpleOne due to the similar interface with ServiceNow, flexibility of configuration and speed of implementation.

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Фото: simpleone.ru

The project was implemented in three stages with the participation of SimpleOne's partner, ICL Soft. The first stage (December 2022) included the deployment of the portal and the transfer of IT and HR processes. The subsequent stages (2023-2025) were devoted to the development of the system by the internal team of Systeme Digital and scaling up to 10 divisions: accounting, logistics, legal service, security and others. The platform has been transformed into an ESM solution - a single entry point for all internal employee requests.

The results of the transition confirm the effectiveness of the solution. The level of employee satisfaction remained at 95%. The volume of calls through the platform increased from 34 thousand in 2023 to more than 54 thousand in 2025. Service level agreements () SLA are 100% executed. Dmitry Zolotarev, Director of the ICL Soft BPM Platforms Department, noted that the SimpleOne platform made it possible to implement the project without compromises in quality and lay the foundation for scaling.

The company plans to integrate a Bitrix-based corporate portal with SimpleOne into a single digital space before the beginning of 2026, as well as the development of chatbots and the introduction of search artificial intelligence.^[2]

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